HubSpot is the Spot!
July 27, 2022

HubSpot is the Spot!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

Using Sales, Marketing, Service, and Operations Hub to map, report on, and support campaigns in the business model. Good for everyday use in creating and specifying effective pipelines for leads, companies, and deals.
  • Custom reporting and field mapping.
  • Deal pipelines for Sales and Business Development.
  • Organizing contacts and company data through status and lifecycle stages.
  • Reporting features does not include all pertinent filters, limited organization.
  • Some properties in HubSpot are unable to be edited or deleted when unnecessary.
  • Associations are hard to manage when reporting on activity log, some activities show up more than once.
  • Easy to label lifecycle stage of leads to target available opportunities.
  • Sales reps track activity through the phone app, all outreach is made through there.
  • Deal cycles easier to track and report on, more transparency in company.
HubSpot has a platform that is easy to navigate, and with the help of HubSpot Academy, it is convenient to continuously learn how to maximize the tools and features that HubSpot offers.

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of HubSpot CRM go as expected?

I wasn't involved with the implementation phase

Would you buy HubSpot CRM again?

Yes

HubSpot is constantly evolving and takes its customers' input into consideration when providing updates to the platform. The reporting abilities cover a lot of significant areas of the business model including reps' activity, deal stages, revenue, etc. HubSpot is easily customizable with specific properties and filters you can create and implement in different areas of the CRM, and it's the same with customizable reports and templates/snippets for conversations and outreach. It is very easy to integrate other applications with HubSpot, even if they do not specialize in HubSpot integrations, which is important for the consistency of data across external sites.

HubSpot CRM Feature Ratings

Customer data management / contact management
7
Workflow management
7
Opportunity management
6
Integration with email client (e.g., Outlook or Gmail)
9
Quote & order management
10
Interaction tracking
10
Case management
Not Rated
Call center management
Not Rated
Help desk management
9
Lead management
8
Email marketing
Not Rated
Task management
5
Billing and invoicing management
Not Rated
Reporting
9
Forecasting
8
Pipeline visualization
8
Customizable reports
9
Custom fields
9
Custom objects
9
API for custom integration
9
Role-based user permissions
10
Single sign-on capability
Not Rated
Not Rated
Social data
Not Rated
Social engagement
Not Rated
Marketing automation
7
Compensation management
Not Rated
Mobile access
8