HubSpot is amazing to coordinate amongst different departments
August 21, 2022

HubSpot is amazing to coordinate amongst different departments

Christian Andre Dietrich Santos | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

Being able to have a centralized database to contact all of our leads has been a blessing. The analytical tools are also great, as we're able to track the progress of all reps and have visual charts relating to the leads' wants & needs.

Pros

  • Setting up meetings
  • Tracking your leads
  • Analytical reports

Cons

  • I'm not the biggest fan of the task center
  • I think the analytical reports could be more visually appealing
  • The dark mode isn't great
I haven't used any other CRM software to be completely honest, so I wouldn't be able to compare. But colleagues of mine who have used Salesforce before tell me HubSpot is much better.
It's been fantastic. Since we can track what leads are looking for to such minute detail, marketing efforts come much easier and are way more accurate than before, ensuring high click-rates and wesbite visits.

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of HubSpot CRM go as expected?

I wasn't involved with the implementation phase

Would you buy HubSpot CRM again?

Yes

Well suited: HubSpot makes absolute and complete sense for Sales, as you're able to have all of your leads and deals organized efficiently and intelligently. You can also track the activity of your Sales reps to ensure productivity. Additionally, you can track specific information from each lead that will help make the Product department make decisions, such as what features they would like to have on your platform.

Less appropriate: If you just need to contact many people, without all the fancy features, HubSpot might not be right for you.

HubSpot CRM Feature Ratings

7.8
Customer data management / contact management
10
Workflow management
4
Opportunity management
7
Integration with email client (e.g., Outlook or Gmail)
10
Quote & order management
Not Rated
Interaction tracking
8
Not Rated
Case management
Not Rated
Call center management
Not Rated
Help desk management
Not Rated
Not Rated
Lead management
Not Rated
Email marketing
Not Rated
Not Rated
Task management
Not Rated
Billing and invoicing management
Not Rated
Reporting
Not Rated
Not Rated
Forecasting
Not Rated
Pipeline visualization
Not Rated
Customizable reports
Not Rated
10.0
Custom fields
10
Custom objects
Not Rated
API for custom integration
Not Rated
9.0
Role-based user permissions
10
Single sign-on capability
8
4.5
Social data
3
Social engagement
6
Not Rated
Marketing automation
Not Rated
Compensation management
Not Rated
10.0
Mobile access
10

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