HubSpot works great for our sales team.
August 22, 2022

HubSpot works great for our sales team.

Heather Duncan | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

HubSpot is extremely easy to use and helps me stay on top of my sales tasks and goals. Their automation and reporting dashboards are easy to set up and understand. I'm always impressed by their super knowledgeable and quick-responding support team. Overall, I'd recommend HubSpot to anyone looking for a CRM!

Pros

  • Great support team.
  • Slick user interface.
  • Good reports dashboard.
  • Easy-to-use task manager.

Cons

  • Occasionally slow.
  • I wish there were a way to see all new inbound leads from our website and have the system only create deals and contacts for real leads.
  • Increased sales from better lead management.
More user-friendly.
We don't have a marketing team.
HubSpot is better for lead management. It allows you to better stay on top of which leads you to need to reach out to and when. I have also found the UI to be more intuitive.

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of HubSpot CRM go as expected?

I wasn't involved with the implementation phase

Would you buy HubSpot CRM again?

Yes

HubSpot is suited for any sales team looking to stay on top of their outreach.

HubSpot CRM Feature Ratings

9.3
Customer data management / contact management
9
Workflow management
10
Opportunity management
10
Integration with email client (e.g., Outlook or Gmail)
10
Quote & order management
8
Interaction tracking
9
Not Rated
Case management
Not Rated
Call center management
Not Rated
Help desk management
Not Rated
7.5
Lead management
7
Email marketing
8
9.5
Task management
10
Billing and invoicing management
Not Rated
Reporting
9
9.0
Forecasting
Not Rated
Pipeline visualization
9
Customizable reports
9
10.0
Custom fields
10
Custom objects
10
API for custom integration
Not Rated
Not Rated
Role-based user permissions
Not Rated
Single sign-on capability
Not Rated
Not Rated
Social data
Not Rated
Social engagement
Not Rated
Not Rated
Marketing automation
Not Rated
Compensation management
Not Rated
Not Rated
Mobile access
Not Rated

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