HubSpot Great Value
August 23, 2022

HubSpot Great Value

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

I use it to organize accounts, tasks and prospects. I also use it for reports and to track KPI's. It is crazy intuitive, allows you to build lots of custom options, and helps cut down admin time that I can't afford to waste. It is much better than previous CRM's I've used, and it allows the entire company to collaborate across departments.

Pros

  • Organize tasks.
  • Create reports.
  • Communicate across departments.

Cons

  • Can auto-populate to a fault.
  • Intricacies can sometimes become too sophisticated and slow down the process (i.e. account ownership and editing.
  • Somewhat repetitive- sometimes there's too many fields/functions available that overlap.
  • Saved time - less time on admin means more potential to interact with customers.
  • Less wasted time on projects - intercommunication saves operation costs.
Very intuitive.
Great intercommunication. Can easily share projects, reports, notes and feedback.

Do you think HubSpot CRM delivers good value for the price?

Not sure

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of HubSpot CRM go as expected?

I wasn't involved with the implementation phase

Would you buy HubSpot CRM again?

Yes

It is great for companies that are smaller and where people work a lot across different departments. I anticipate the overlap would become confusing in larger companies where different departments need to be organized separately and could be confused by having so much interconnection. But overall it provides great functionality that I anticipate could be adjusted to fit larger organizations.

HubSpot CRM Feature Ratings

8.7
Customer data management / contact management
8
Workflow management
8
Opportunity management
9
Integration with email client (e.g., Outlook or Gmail)
10
Quote & order management
9
Interaction tracking
8
Not Rated
Case management
Not Rated
Call center management
Not Rated
Help desk management
Not Rated
8.5
Lead management
8
Email marketing
9
8.5
Task management
9
Billing and invoicing management
Not Rated
Reporting
8
Not Rated
Forecasting
Not Rated
Pipeline visualization
Not Rated
Customizable reports
Not Rated
Not Rated
Custom fields
Not Rated
Custom objects
Not Rated
API for custom integration
Not Rated
Not Rated
Role-based user permissions
Not Rated
Single sign-on capability
Not Rated
Not Rated
Social data
Not Rated
Social engagement
Not Rated
Not Rated
Marketing automation
Not Rated
Compensation management
Not Rated
Not Rated
Mobile access
Not Rated

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