My favorite CRM
August 23, 2022

My favorite CRM

Doyle Slayton | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

We use HubSpot CRM to manage all of our prospects and existing customers. I'm a big fan of the platform because of how easy it is to configure and be nimble as you customize the system to fit our sales workflow.

Pros

  • Easy to use/minimal clicks.
  • Sales sequences.
  • Automated workflows.

Cons

  • Reporting could be improved.
  • Fastest way to accelerate pipeline growth!
I can build what I want without the need for a system administrator to make the tool work for me.
Having sales and marketing working under a single database is a big win for HubSpot.
I like HubSpot the best because it aligns all of my Sales, Marketing, and Customer Success teams in one system, under one shared database.

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

Yes

Did implementation of HubSpot CRM go as expected?

Yes

Would you buy HubSpot CRM again?

Yes

If you want to be able to implement a CRM quickly and ramp up sales prospecting and customer management, HubSpot is the way to go.

HubSpot allows you to customize "existing views" under their current object framework. It may not be the best solution if you want to completely customize the layout of a company, contact, or deal record.

HubSpot CRM Feature Ratings

9.2
Customer data management / contact management
10
Workflow management
10
Opportunity management
9
Integration with email client (e.g., Outlook or Gmail)
10
Quote & order management
8
Interaction tracking
8
Not Rated
Case management
Not Rated
Call center management
Not Rated
Help desk management
Not Rated
9.0
Lead management
9
Email marketing
9
7.5
Task management
9
Billing and invoicing management
Not Rated
Reporting
6
Not Rated
Forecasting
Not Rated
Pipeline visualization
Not Rated
Customizable reports
Not Rated
Not Rated
Custom fields
Not Rated
Custom objects
Not Rated
API for custom integration
Not Rated
Not Rated
Role-based user permissions
Not Rated
Single sign-on capability
Not Rated
Not Rated
Social data
Not Rated
Social engagement
Not Rated
Not Rated
Marketing automation
Not Rated
Compensation management
Not Rated
Not Rated
Mobile access
Not Rated

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