Very easy to use!
September 22, 2022

Very easy to use!

Kyle Broderick | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

Our company is pretty unique when it comes to sales tools. We use both Hubspot CRM and Salesforce. We use Hubspot CRM for certain products we sell. We use the SalesMessage plug-in for communication. Hubspot CRM is very nice for our BDRs to be able to have automated tasks and emails for inbound leads and different campaigns that we run.
  • Communicate with prospects and customers
  • Keeps track of our pipeline and closed deals
  • Keeps track of our volume for demos attended, no shows, non quals, etc.
  • Automate tasks and emails to prospects and customers
  • The HubSpot scheduler needs the ability to have text reminders and the ability for prospects to be able to cancel or change their appointments on their own
  • SalesMessage needs the ability to call prospects who are in other countries. Our dialer only works in the US and Canada.
  • We need the ability for leads in Hubspot to automatically update the account owner to the AE that's doing the demo for that prospect/lead
  • Hubspot CRM allows us to save tons of time by automating our workflows and emails that go out to prospects and customers. These can be very detailed by differentiating by product, lifecycle, and vertical
  • Hubspot CRM allows us to easily forecast future demos and pipeline (people who have demo'd but haven't closed yet.
  • Hubspot allows us to automatically distribute inbound leads. It's the best inbound marketing platform in the world!
Hubspot CRM is VERY easy to use especially when compared to Salesforce. We are able to teach our new BDRs and AE's how to use them within 1 or 2 training sessions. Everything is pretty intuitive within the software
Having Hubspot CRM and their marketing platform together makes for a very seamless experience between us and our marketing team. We can easily see all of the marketing emails and the history of clicks/opens/downloads for every lead within the system. In comparison to Salesforce, you have to kind of hunt for that information.
We use HubSpot CRM for certain products/services that we sell. The reason we use it is that it's extremely easy to use and we already use it for all of our marketing needs. It made the most sense. The one thing Salesloft has that Hubspot CRM doesn't have is international calling.

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

Yes

Did implementation of HubSpot CRM go as expected?

Yes

Would you buy HubSpot CRM again?

Yes

It's definitely easier to use than Salesforce. It's especially great for us in the SMB market. In my opinion, it would be nice if we were able to call out to international prospects and text them as well. The SalesMessage plugin doesn't allow for that.

HubSpot CRM Feature Ratings

Customer data management / contact management
9
Workflow management
10
Opportunity management
8
Integration with email client (e.g., Outlook or Gmail)
9
Quote & order management
9
Interaction tracking
9
Lead management
9
Email marketing
10
Task management
9
Reporting
10
Forecasting
9
Pipeline visualization
10
Customizable reports
9
Custom fields
10
Custom objects
Not Rated
API for custom integration
Not Rated
Role-based user permissions
9
Single sign-on capability
10
Not Rated
Social data
Not Rated
Social engagement
Not Rated
Marketing automation
Not Rated
Compensation management
Not Rated
Not Rated
Mobile access
Not Rated