Item: HubSpot CRM
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

Follow up on the deals and prospects. Use conversations to communicate with prospects and answer their questions. Use statistics, forecasts, reports, demo bookings, and tasks. We have a huge number of contacts, and it helps in sorting them out and servicing every contact.

Pros and Cons

i like tasks function a lot, it reminds me what i need to do
templates and snippets are super usefull to save time
i can see conversations from our website in real time

other companies provide video recordings and analisys of meetings
email tracking does not work all the time (shows zero opens, but then shows clicks for the same email)
integration with Slack is a bit problematic, some errors appear from time to time

Return on Investment

i can't say for the compnay, but for me peronaly it has saved me a lot of time, and gave me a lot of insight in my deals

Usability

like i said previously, some other companies provide video recordings of meetings and analyze the performance, keywords etc.
it's not as expensive though

Alternatives Considered

Salesloft

we are using both, but Salesloft has clear advantage for meeting recordings

Key Insights

Do you think HubSpot CRM delivers good value for the price?

Not sure

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of HubSpot CRM go as expected?

I wasn't involved with the implementation phase

Would you buy HubSpot CRM again?

Yes

Other Software Used

Slack, Atlassian Confluence, Jira Software, Salesloft

Likelihood to Recommend

it integrates many aspects and you can use it to do many things at the same time. a lot of statistics that you can use to learn from.

HubSpot CRM Review

Overall Satisfaction with HubSpot CRM