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HubSpot CRM
October 28, 2022

HubSpot CRM

Brian Geiger | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

We use HubSpot CRM to keep track of our leads, appointments, customers & potential customers. I love how easy it is to use, and how quickly I learned how to navigate the pages. The customization of the dashboards is really great too, and they have excellent collaboration with Aircall, a program we use for making the calls and powerdialing the leads directly through HubSpot. Its integrated perfectly for me here and relieves a lot of stress I've gone through with other CRMs in the past. All in all, I would recommend this application to anyone in a sales position, appointment setting position, or administrative position. Their customer service is also amazing, we thought we had an issue one day with the CRM but turned out it was just our internet, although HubSpot customer service got back to us before our internet provider did! Thanks for all you guys do! Thanks to anyone who read my review as well.
  • integrates well with other CRMS in conjunction
  • Auto-refreshes the leads while open so you can keep track of details
  • Mobile app is adaptable for my phone and tablet as well
  • Customer service is prompt, helpful, and communicative
  • Round Robin Lead distribution
  • Showing certain reports (i may have just not figured it out yet)
  • cant really thing of any other negatives!
  • Revenue growth has gone up tremendously
  • cost savings has improved
  • increased sales rep adoption has gone up over the last year
It is must easier than the previous CRMs I've used at other companies both with their ease of use and their customer service / helpdesk. They have a great workable CRM that you can customize dashboards to show whatever you'd like, and we haven't experienced any issues since incorporating this CRM into our workflow.
I did not have any type of decision making process in approving which CRM we used, when I came on board they were already using Hubspot. I was very vocal from the beginning about how I liked the CRM and how I felt it elevated my skill set because of its ease of use I was able to spend training learning our specific industry not spending time how to use the CRM.

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

Yes

Did implementation of HubSpot CRM go as expected?

Yes

Would you buy HubSpot CRM again?

Yes

I think it is well suited for sales and appointment setting because it updates quickly and is fast paced and able to keep up with me during my work shift. I like how it is also available mobile, but the only scenario where i would change it would be how its displayed via mobile as some customer information isn't able to be zoomed in / out

HubSpot CRM Feature Ratings

9.7
Customer data management / contact management
10
Workflow management
10
Opportunity management
10
Integration with email client (e.g., Outlook or Gmail)
9
Quote & order management
10
Interaction tracking
9
10.0
Case management
10
Call center management
10
Help desk management
10
8.0
Lead management
8
Email marketing
8
9.3
Task management
10
Billing and invoicing management
10
Reporting
8
10.0
Forecasting
10
Pipeline visualization
10
Customizable reports
10
10.0
Custom fields
10
Custom objects
10
API for custom integration
10
8.5
Role-based user permissions
7
Single sign-on capability
10
10.0
Social data
10
Social engagement
10
10.0
Marketing automation
10
Compensation management
10
8.0
Mobile access
8