HubSpot Admin + BDR.
March 16, 2023

HubSpot Admin + BDR.

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

The sales team uses Hubspot, the most within our organization, but our Account Management team and support use it as well.

Pros

  • Sales Automation.
  • Customer Support.
  • Record Organization.
  • Account Management.

Cons

  • I would like to be able to move contacts between marketing and non-marketing on the contact level record instead of having to do it through lists or the contacts drop-down.
  • Campaigns for tracking sales purposes.
  • Sales reps are better organized, which results in more sales being made.
I think HubSpot is very intuitive except for list creation. We have a lot of issues creating lists .. I've found that adding too many filters doesn't always make a list accurate.
We find the marketing email analytics for most engaged clicks / opens super helpful for our sales team. It is easily exported and then can be imported as its own list to pop into a sales sequence for follow-up.
I think HubSpot is more intuitive than Salesforce. Also, the academy courses and customer support are outstanding and super helpful.

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

Yes

Did implementation of HubSpot CRM go as expected?

Yes

Would you buy HubSpot CRM again?

Yes

Amazing tool for sales and marketing.

HubSpot CRM Feature Ratings

10.0
Customer data management / contact management
10
Workflow management
10
Opportunity management
10
Integration with email client (e.g., Outlook or Gmail)
10
Quote & order management
10
Interaction tracking
10
10.0
Case management
10
Help desk management
10
10.0
Lead management
10
Email marketing
10
10.0
Task management
10
Billing and invoicing management
10
Reporting
10
8.3
Forecasting
10
Pipeline visualization
10
Customizable reports
5
10.0
Custom fields
10
Custom objects
10
API for custom integration
10
10.0
Role-based user permissions
10
Single sign-on capability
10
Social CRM ()
Not Rated
10.0
Marketing automation
10
Compensation management
10
7.0
Mobile access
7

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