Literally only drawback is the mobile app
March 16, 2023

Literally only drawback is the mobile app

jimmy franklin | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

We use Hubspot for lead tracking, customer follow up and engagement, as well as sales tracking (closing %'s). We also use HS to help determine effectiveness of certain marketing and advertising campaigns we launch.

Pros

  • Lead tracking
  • Contact Follow Up
  • Closing Contacts
  • Definitely use it to help sales people nurture their leads as well

Cons

  • Texting Capabilities, this is not even available, we have to go through a 3rd party
  • In my opinion, the mobile app is not beneficial for our company at all, we have to use the desktop view with our cell phones instead
  • I would like to see more engagement from our Hubspot reps. More interaction would be helpful.
  • This is a tough question to answer
  • Before I got here the company was only using HS as an electronic phonebook
  • Within the last 3 months we have seen our closing %'s drastically improve as use of the system has been what it was always envisioned to be
  • Basically, if you dont put good info in and use the system it wont do anything for you. However, when you use it correctly and put it to work for you, based on the data your provide it, it will def make you more $$.
Usability compared to other systems is just as good if not better than almost all I have used. The mobile platform is useless, in my opinion.
It has helped us better track and determine the quality of a campaign. Instead of just throwing darts blindfolded, we are now able to see what works and doesnt.
Hubspot was already here when I started, but I would choose them over the others.

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of HubSpot CRM go as expected?

I wasn't involved with the implementation phase

Would you buy HubSpot CRM again?

Yes

Definitely a great CRM overall. I have used several over the last 20 years and HS is one of the best. It is great for tracking, follow up, help closing deals. The likelihood to close % calculation is really helpful as well. The more you can get your team to use the system the better it gets.

The mobile app is terrible. There is no Hubspot texting and tracking feature unless you pay a 3rd party vendor to integrate with the system. Its not hard to do, but why doesn't a great CRM company like HS have this feature. It is literally what HS is designed to do, retain and follow up with customers.

Would like to have more training for the sales staff we have and more meetings (zoom) with our reps from HS.

HubSpot CRM Feature Ratings

9.2
Customer data management / contact management
9
Workflow management
9
Opportunity management
9
Integration with email client (e.g., Outlook or Gmail)
10
Quote & order management
10
Interaction tracking
8
9.0
Case management
9
Call center management
9
Help desk management
9
9.0
Lead management
9
Email marketing
9
10.0
Task management
10
Billing and invoicing management
Not Rated
Reporting
10
10.0
Forecasting
Not Rated
Pipeline visualization
Not Rated
Customizable reports
10
10.0
Custom fields
10
Custom objects
Not Rated
API for custom integration
Not Rated
10.0
Role-based user permissions
10
Single sign-on capability
10
Not Rated
Social data
Not Rated
Social engagement
Not Rated
10.0
Marketing automation
10
Compensation management
Not Rated
1.0
Mobile access
1

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