Added value for all!
May 25, 2023

Added value for all!

MARIA DOMIZI | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

It's an excellent tool to track all the interactions with prospects, easy to use, has very good customization features, and great customer support. It helps to align the sales team's efforts, follow its performance, and collect vital information to share with the marketing team. It's a great tool if you are looking to take your sales strategy to the next level.

Pros

  • Report on sales team performance.
  • Task tool to follow up prospects.
  • Sales pipeline forecasting.

Cons

  • Better integration with sales navigator.
  • Total customization of industry field for contacts and lead status.
  • Shorter deal cycles.
1) The visual is very appealing; 2) The opportunity of customizing the information display according to the roles of different team members. 3) Friendly to use and available as an app.
Improved the flow of information and communication.

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

Yes

Did implementation of HubSpot CRM go as expected?

Yes

Would you buy HubSpot CRM again?

Yes

HubSpot is best suited for mid to big-size companies with a big sales team or those that handle multiple prospects at the same time.

HubSpot CRM Feature Ratings

9.2
Customer data management / contact management
9
Workflow management
8
Opportunity management
10
Integration with email client (e.g., Outlook or Gmail)
10
Interaction tracking
9
8.3
Case management
8
Call center management
8
Help desk management
9
Marketing Automation ()
Not Rated
9.5
Task management
10
Reporting
9
8.7
Forecasting
8
Pipeline visualization
9
Customizable reports
9
8.0
Custom fields
7
Custom objects
9
API for custom integration
8
8.5
Role-based user permissions
10
Single sign-on capability
7
Social CRM ()
Not Rated
6.0
Marketing automation
6
Platform ()
Not Rated

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