HubSpot CRM is a great and useful tool.
May 25, 2023

HubSpot CRM is a great and useful tool.

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

Hubspot CRM is a very useful tool in my organization. We use Hubspot CRM to manage customer relationships and engagement at each stage of the customer's journey. Hubspot CRM allows you to track your progress and can be used by others in your organization to do the same. This is very important because this allows successful continuity of engagement with the customer regardless of who on the team is corresponding.

Pros

  • Communicate/Contact customers.
  • Track engagement from the beginning of the customer's journey.
  • Allow other team members to manage progress.

Cons

  • Synchronizing Hubspot details on other platforms.
  • Allowing access to information without having to go into the HubSpot page.
  • Make it easy to understand certain parts of the customer journey on the HubSpot page.
  • Cost savings.
  • Time savings.
  • Increased engagement.
HubSpot CRM is a really good tool. It allows for ease of use when compared with other CRM software. One example of HubSpot CRM's ease of use is the ability to use the platform with easy labels on where to go, whether going to search for Customer related activities or Sales. Given that the information is well labeled and separated, HubSpot CRM creates a seamless platform with everything in it so that you don't have to leave it to go to another app/software in order to complete a task like other CRM software.
HubSpot CRM is a really great tool for businesses. Particularly in its capabilities to align sales and marketing efforts, Hubspot CRM allows businesses to engage and find customer information easily. Whenever new customers are engaged, HubSpot CRM creates a trail of engagement so that both sales and marketing teams will know when, where, how, why, and what to engage existing and new customers with as it can easily be obtained from reviewing the customer's profile in HubSpot.
HubSpot CRM is an all-inclusive tool used to provide CRM solutions to businesses. When compared to software like Asana, HubSpot CRM goes a step further by streamlining tasks into actions and tracking those actions based on a customer journey. In Asana, while tasks can be outlined for a particular customer engagement, this is entirely determined by the person who created the task and not based on a set customer journey. While Zendesk is similar to HubSpot CRM, it can be difficult to use, especially in aligning a number of integrations.

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

Yes

Did implementation of HubSpot CRM go as expected?

Yes

Would you buy HubSpot CRM again?

Yes

HubSpot CRM is a great tool to use for small, medium-sized, and large companies. This is so because it easily allows multiple users to track the progress of single cases. Instead of having to email every key detail to every member of the team, HubSpot CRM allows every member of the team to follow key details of any activity uninterrupted and simultaneously. This saves a lot of time and cost and storage.

HubSpot CRM Feature Ratings

8.2
Customer data management / contact management
10
Workflow management
10
Opportunity management
5
Integration with email client (e.g., Outlook or Gmail)
8
Quote & order management
6
Interaction tracking
10
9.7
Case management
10
Call center management
10
Help desk management
9
10.0
Lead management
10
Email marketing
10
9.7
Task management
10
Billing and invoicing management
9
Reporting
10
9.0
Forecasting
9
Pipeline visualization
9
Customizable reports
9
9.0
Custom fields
9
Custom objects
9
API for custom integration
9
8.0
Role-based user permissions
9
Single sign-on capability
7
7.0
Social data
7
Social engagement
7
8.0
Marketing automation
8
Compensation management
8
10.0
Mobile access
10

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