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Hubspot is the spot.
May 26, 2023

Hubspot is the spot.

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

We use HubSpot to Manage our deals, forecast pipeline revenue, set targets. Use of analytics tools to do so. It keeps everything organised and has features, like Tasks, to remind us when to follow up with customers. We also use it to communicate with other sectors in the business and communicate by using the tagging tool.
  • Keep all deals organised
  • Lay out different deal stages
  • Forecast revenue.
  • Can get a bit cluttered and hard to view.
  • The Task reminders page layout is different to other pages - lacks continuity.
  • Phone tab goes away when on a call and you change tabs
  • Increased revenue growth
  • streamlined processes
  • enabled easier management
Compared to other CRM's HubSpot seems up to date. It looks fresh visually, it operates fast, no having to wait for pages to load etc. Ease of use is a big one - it took me all of 2 days to know the in's and out's of how our business uses HubSpot. Good interface.
Easier to use, looks more appealing, suits our own business more.

Do you think HubSpot CRM delivers good value for the price?

Not sure

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

Yes

Did implementation of HubSpot CRM go as expected?

Yes

Would you buy HubSpot CRM again?

Yes

Well Suited - Efficient in managing deals through our particular pipeline - we are able to see which deals have progressed and which deals have not.
For our onboarding team, we can put it into a particular deal stage in the pipeline and it automatically goes into theirs, it is very streamlined in that way.
Where it's isn't great or lacks functionality is where you have to manually set a reminder for a task, sometimes if you forget to add this, you miss the task completely

HubSpot CRM Feature Ratings

8.0
Workflow management
8
Opportunity management
8
Integration with email client (e.g., Outlook or Gmail)
8
Interaction tracking
8
7.0
Case management
7
7.0
Lead management
7
Email marketing
7
7.0
Task management
7
Billing and invoicing management
Not Rated
Reporting
7
9.0
Forecasting
9
Pipeline visualization
9
Customizable reports
9
Not Rated
Custom fields
Not Rated
Custom objects
Not Rated
API for custom integration
Not Rated
8.0
Role-based user permissions
8
Single sign-on capability
8
Not Rated
Social data
Not Rated
Social engagement
Not Rated
Not Rated
Marketing automation
Not Rated
Compensation management
Not Rated
Not Rated
Mobile access
Not Rated