An SDRs review of HubSpot CRM
October 16, 2025

An SDRs review of HubSpot CRM

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

I work in tech sales and I couldn't do my job without HubSpot CRM. All of our client data is in HubSpot CRM, as well as billing and stuff like that. We also use it for outbounding efforts to generate new business for the company. It's super easy to use and I'm very grateful for that.

Pros

  • Calling
  • Emails
  • Sequences
  • Tasks

Cons

  • It crashes sometimes
  • Local time for the contacts in HubSpot CRM would be a nice touch
  • The ability to blast emails to multiple contacts without them being in a sequence
  • It helps bring in new business because there's a lot of different ways you can use HubSpot CRM for Outreach
  • You can keep up with billing
  • Integrates well with other software. These different technologies help us reach out to more prospects
It's super easy to use. Very beginner-friendly. I like how I can pin certain things to my favorites and easily access them. I have sequences and tasks pinned to my favorites. That makes life super easy. I also love the dashboard options. My team uses one that shows all of our outbound activity.
  • Outreach
We used to use Outreach but we stopped because it wasn't as robust as HubSpot CRM. It also wasn't as easy to use. We couldn't store any client data in Outreach because it wasn't made for that. It also didn't integrate well with HubSpot CRM. So we got rid of it and I'm so glad we did.

Do you think HubSpot CRM delivers good value for the price?

Not sure

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of HubSpot CRM go as expected?

I wasn't involved with the implementation phase

Would you buy HubSpot CRM again?

Yes

HubSpot CRM is great for outbound efforts. It allows you to create sequences that make outreach super easy. If you're a growing business, you need HubSpot CRM to streamline everything. It's good for bigger companies.

I don't think it would be a good fit for smaller companies. It makes sense if you have a lot of prospects to reach out to.

HubSpot CRM Feature Ratings

9.8
Customer data management / contact management
10
Workflow management
10
Opportunity management
9
Integration with email client (e.g., Outlook or Gmail)
10
Quote & order management
10
Interaction tracking
10
10.0
Case management
10
Help desk management
Not Rated
10.0
Lead management
10
Email marketing
10
10.0
Task management
10
Billing and invoicing management
10
Reporting
10
10.0
Forecasting
10
Pipeline visualization
10
Customizable reports
10
10.0
Custom fields
10
Custom objects
10
API for custom integration
10
10.0
Role-based user permissions
10
Single sign-on capability
10
10.0
Social data
10
Social engagement
10
10.0
Marketing automation
10
Compensation management
Not Rated
Not Rated
Mobile access
Not Rated

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