1. Home
  2. Sales Email Tracking Tools
  3. HubSpot Sales Hub Reviews
  4. User Review of HubSpot Sales Hub
HubSpot Provides a 360 View of Your Future
May 18, 2021

HubSpot Provides a 360 View of Your Future

Ed Romaine | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot Sales Hub

We use HubSpot throughout our organization. From pre-sales to sales through to service. This provides a valuable 360 degree visibility to our sales team on their accounts. This provides opportunities to enhance our customer's experience with our company and many times it can solve problems before they become an issue. Likewise, the pre-sales (marketing) and sales integration help assure that all created opportunities are followed up and perued.
  • Document and track communications
  • Establishes clean lines of responsibility
  • Parsing opportunities and making them visible for action
  • Search feature is horrible. When you have a prospect on the phone and you type in their name or company it isn't always visible. You have to use emails, otherwise all other searches are suspect and have to double and triple checked.... tough to do when talking to a prospect.
  • Deal cards need to be MORE customizable (last update aside). There needs to be control (more) on what is presented on the card. Also, the order in which the cards are visible should be customizable. Allow the organization to sequence.
  • The ability to create "online reports" dynamically. Simply allow me to create a report on needed criteria and then publish the report in a custom URL that I can share with non-HubSpot users. This can be used to share with my vendors, dealers, partners who I would never allow in my system but I want to provide visibility
  • Dashboards
  • Task feature
  • Workflow creation of drip campaigns
  • Integration of marketing, sales and service
  • Not losing opportunities in their genesis
  • Not losing opportunities when a sale might span years
  • Keeping marketing and sales people focused on performance
I prefer HubSpot over the other packages. It's robust but intuitive (most of the time). Also, the continued product development is good. I don't always agree with the direction, but it probably makes sense to other users. When you combine marketing and service hubs to your package it gives a 360 view of your destiny.

Do you think HubSpot Sales Hub delivers good value for the price?

Not sure

Are you happy with HubSpot Sales Hub's feature set?

Yes

Did HubSpot Sales Hub live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of HubSpot Sales Hub go as expected?

I wasn't involved with the implementation phase

Would you buy HubSpot Sales Hub again?

Yes

Overall HubSpot is my favorite. I've used Salesforce and Zoho in recent years, but I clearly prefer HubSpot. It provides the power needed to get the job done but doesn't leave you bogged down in millions of features and "things" one percent of the user base will ever implement. Might be a good idea of having a Light version that allows you to use all the Hubs but only selected (most used) functionality.... but that is easy for me to say. ;-) I may be biased, but I feel HubSpot is best used by organizations doing heavy/active marketing and long sales cycles.