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HubSpot Sales Hub for Customer Experience
October 29, 2022

HubSpot Sales Hub for Customer Experience

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot Sales Hub

We manage sales, support, customer profiles, and warranty tickets through HubSpot Sales Hub. It's a great way to have all of our parameters in one spot to report on trends and allows us to make more educated decisions on how to improve our front-end systems! Additionally, it's been a great tool for back-end communication between employees as well to make sure we're all on the same page!
  • Reports
  • Ticket management
  • Task organization
  • Sometimes HubSpot Sales Hub has some speed problems
  • Contact merging could be easier
  • Ticket view filter UI is a bit unintuitive - specifically, the ticket properties aren't alphabetized but laid out in somewhat random order, and there doesn't seem to be an option to change that
  • Tickets
  • Comments in inbox conversations
  • Reports Dashboards
  • Task managers
  • More streamlined warranty process
  • Wholesale channels
  • Return services made simple

Do you think HubSpot Sales Hub delivers good value for the price?

Not sure

Are you happy with HubSpot Sales Hub's feature set?

Yes

Did HubSpot Sales Hub live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of HubSpot Sales Hub go as expected?

I wasn't involved with the implementation phase

Would you buy HubSpot Sales Hub again?

Yes

We use HubSpot Sales Hub to keep a tally of our in-house warranty tickets, and it is particularly good at managing and organizing them so that we can thoughtfully plan out our weekly warranty/repair schedule. Additionally, Hubspot's comment and inbox system are incredibly useful for having multiple team members work through a singular inbox without stepping over each other. One thing I think should be worked on though would be the performance of the site as it stutters and freezes fairly consistently.