Low cost but no support
November 07, 2020
Low cost but no support
Score 1 out of 10
Vetted Review
Verified User
Overall Satisfaction with IBM Cloud for VMware Solutions
We were looking to migrate our VMware workloads into a hosted VMware solution. While the pricing is very competitive, the support is lacking or basically nonexistent. The product is also extremely slow and the interface lacks quite a bit. The vCloud director interface is standard, but it's so slow to respond that it's almost unusable at times, and the disks are so slow its not suitable for any real workloads. We upgraded to advanced support but they were not really any help--just responded a bit faster (two days vs. a week).
- Low cost
- Ability to add or remove resources easily and quickly
- Support is horrible and or non-existent
- Documentation is out of date and incorrect for the most part
- IBM employees and salespeople are not aware of features or offerings
- Does not integrate the Zerto, only Veeam and has limited options for data migration
- We wasted three months and countless hours, but it did not cost much with IBM
We ultimately chose another provider with better support, but the product offering is good, it just lacks support and other offerings.
We attempted to engage with IBM experts and were quoted a price 10 times the monthly cost of doing it ourselves, and when we asked for the standard product they offered, they told us that they did not provide it and we can just do it ourselves, which is ultimately what we did. The solutions engineers were not aware of the product offerings or how to use them, and the documentation was out of date.
- Veeam on IBM Cloud
The integration and self service portal look nice but they don't really work, and when they do the support was not able to correct the issues without getting Veeam involved. In the end, we were able to get it working but cannot do file-level restores or anything other then entire machine backups, and installing the agent would cost a lot more and require an additional server.