An Essential tool for ticketing purposes
Updated January 11, 2021
An Essential tool for ticketing purposes
Score 6 out of 10
Vetted Review
Verified User
Overall Satisfaction with IBM Maximo
IBM Maximo is one of the essential tools for ticketing. This tool is used in a retail project of Warwick (UK). I have used so many ticketing tools so far like SysAid, Remedy, etc. but this tool is more essential than others. Ticket creation by this tool is very simple and it is its best feature. This is very user friendly and no additional training is required for the new user. We can route multiple tickets at the same time with this tool.
- Ticket creation is very simple.
- We can route multiple tickets at the same time.
- Rarely, we receive late tickets.
- Change approval process is little complicated.
- Business runs very smooth.
- To track down the issue/request on a real time basis.
Do you think IBM Maximo Application Suite delivers good value for the price?
Yes
Are you happy with IBM Maximo Application Suite's feature set?
Yes
Did IBM Maximo Application Suite live up to sales and marketing promises?
Yes
Did implementation of IBM Maximo Application Suite go as expected?
Yes
Would you buy IBM Maximo Application Suite again?
Yes