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An essential tool for Monitoring.
May 15, 2021

An essential tool for Monitoring.

Mohammad Equbal | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with IBM Netcool Network Management

IBM Netcool Network Management is used by the whole organization where we need to monitor something. We use IBM Netcool/OMNIbus web GUI to monitor the server. This is one of the best monitoring tools I have ever used before. Very simple to use. Just the color code to identify the criticality of any job/incidents, etc.
  • This is one of the best monitoring tools.
  • Very simple to user.
  • Color code makes it very simple as per severity.
  • We receive the heartbeat alert every hour that shows the system is running up and fine.
  • We have black, red, yellow, and orange color alerts that show the critical, urgent, major, and minor incidents.
  • Sometimes color differences of the incidents as per the criticality .
  • We don't receive the heartbeat alerts sometimes.
  • If the tool is down and we don't receive the alerts on the console we wait for the heartbeat alert and it makes some extra delay in resolving things.
  • Color coding of the alerts as per the criticality of the job.
  • Heartbeat alerts in every hour that shows the tool is alive/up.
  • Very simple to use.
  • User friendly.
  • No additional training required to monitor this tool.
  • This tool has a lot of filter options that make it more convenient as per our requirement.
  • Color feature of the alerts as per the criticality is the amazing feature.
  • Heartbeat alert is also an unique feature.
  • No additional training is required to use this tool. just a simple KT is enough.
This is one of the essential tools for monitoring. This tool was integrated with Maximo and Control-M in my organization. So whenever any job failed in Control-M, we receive an alert against it in the IBM Netcool/OMNIbus. We receive the alerts in different colors as per the criticality. Black for critical ones(Sev1), red for urgent (Sev2), yellow for major(Sev3), and orange for minor(Sev4). So it makes an easy to operate and act on the alerts as per the severity. This tool is very user-friendly and easy to use. No additional training is required for the tool to operate, just a simple KT is enough.

Do you think IBM Netcool Network Management delivers good value for the price?

Yes

Are you happy with IBM Netcool Network Management's feature set?

Yes

Did IBM Netcool Network Management live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of IBM Netcool Network Management go as expected?

I wasn't involved with the implementation phase

Would you buy IBM Netcool Network Management again?

Yes

IBM Maximo, BMC Helix ITSM (Remedy)
This tool was integrated with Control-M, so whenever we receive any job failure, long-running job, job not started yet, etc, we receive an alert against it. This tool is also integrated with Maximo where we receive the incidents as well for it. Alert's color was as per the criticality of the job and that makes it very easy for an associate to act on it to resolve. We have the SLAs for the jobs as per the urgency of the jobs.