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IBM Process Mining is the Best Tool for Unfolding Trends and Patterns on Events Log Data
May 05, 2022

IBM Process Mining is the Best Tool for Unfolding Trends and Patterns on Events Log Data

Vassily James | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with IBM Process Mining

Gaining insights into the performance of business processes is a critical aspect when making decisions. IBM Process Mining is the main tech platform that helps discover, approve and improve workflows in our business procedures.
  • Create process graphs and logs on external platforms like ERP and CPM systems to advance data visualization.
  • It offers three sorts of process mining (extension, conformance and discovery).
  • It is easy to generate process models with IBM Process Mining.
  • IBM Process Mining has room for improvement on various aspects like version control, availability of full feature documentation, and an on-premise platform for desktop and mobile phones.
  • IBM Process Mining has improved customer retention.
  • Invoicing was a challenge in our agency which has now been streamlined by this tool.
  • Our patients treatment time has been reduced through IBM Process Mining.
It requires one to be logged in to get assigned to a live agent. Otherwise, I mainly use IBM community channels to mingle with other users and peers before contacting the live support team at IBM.
Being an active member in the research and development unit, IBM Process Mining reveals areas with challenges and differences in business procedures which is a key aspect during decision making.

Do you think IBM Process Mining delivers good value for the price?

Yes

Are you happy with IBM Process Mining's feature set?

Yes

Did IBM Process Mining live up to sales and marketing promises?

Yes

Did implementation of IBM Process Mining go as expected?

Yes

Would you buy IBM Process Mining again?

Yes

Apache Hive, Micro Focus Asset Management X (formerly HP Asset Manager)
IBM Process Mining is more quantitative and details actual processes via log events which beats BPM. This solution has contributed a lot to resource allocation by enabling us to make objective determinations thus improving ROI.