Gain Transparency in our Business Processes, Reveal Inefficiencies and Bottlenecks hence achieve Operational Excellence.
October 12, 2022
Gain Transparency in our Business Processes, Reveal Inefficiencies and Bottlenecks hence achieve Operational Excellence.
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with IBM Process Mining
IBM Process Mining has been very beneficial in my organization, especially when it comes to marketing. It helps us to make faster and more data-informed decisions for process improvement. With this, I have been able to gain complete process transparency using data from our business systems, like ERP and CRM; it also helps us to pinpoint inefficiencies and prioritize automation by impact and expected ROI. I like how the support team is very user-friendly and responsive in case of any challenge. I also like this platform has helped us to improve all our complex processes, boost efficiency and reduce operational costs.
Pros
- With IBM Process Mining, we've been able to make faster, more informed decisions for our process improvements through data-driven insights.
- We've been able to gain complete transparency using data from our business systems, such as ERP and CRM.
- Helps us to pinpoint inefficiencies and prioritize automation by impact and expected ROI.
- Helps us to Drive continuous process improvements by triggering corrective actions or generating RPA bots for the automation of representative tasks.
- Help us to achieve an 80% reduction in average lead time to stay competitive hence boosting efficiency and reducing operational costs.
Cons
- Price is a challenge on our side. It should be considered asap.
- Sometimes it's difficult for new users to learn how to use this platform. Nevertheless, the support is very user-friendly and supportive 24/7.
- IBM Process Mining helps limit our reliance on the human bias with data-driven, fact-based process intelligence.
- Easy to identify automation opportunities, prioritize by impact and expected ROI.
- It helps us to predict the impact and ROI of change initiatives and identify potential operational risks before making investments by performing what-if analyses.
I like how this tool creates unprecedented levels of transparency in the way our processes are being executed. Limit our reliance on the human bias with data-driven, fact-based process intelligence. It eliminates human errors by allowing the bots to do all the repetitive tasks and data entry manually. I also like the support that is very unparalleled and solution-oriented.
Do you think IBM Process Mining delivers good value for the price?
Yes
Are you happy with IBM Process Mining's feature set?
Yes
Did IBM Process Mining live up to sales and marketing promises?
Yes
Did implementation of IBM Process Mining go as expected?
Yes
Would you buy IBM Process Mining again?
Yes
Comments
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