IBM RPA - An RPA with the best ROI in the market
Updated June 27, 2022

IBM RPA - An RPA with the best ROI in the market

Mohamed Abdelwahed | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Reseller

Overall Satisfaction with IBM Robotic Process Automation

Currently, we are the IBM partner who implemented the first project for IBM RPA in the middle east & Africa. We work with telecom companies and banks to automate repetitive tasks that take a lot of time from employees and also help them in the reconciliation between different systems which takes a lot of their time.

Pros

  • The only RPA in the world that can run multiple bots on the same machine.
  • Very strong reporting tool.
  • Due to it is different development approach, it is faster than other RPA's.
  • Can solve Captcha & Recaptcha

Cons

  • Task discovery
  • Linux for client machine
  • Ability to run fully functional on a remote server
  • IBM RPA can run multiple bots on the same machine so it gives the best ROI comparing to any other RPA.
  • IBM RPA is much lower than other RPA vendors.
  • IBM RPA contains IVR &Chatbot which reduces the cost of buying them separately.
I didn't integrate with third party but used the chatbot to work with the bot allowing end user to communicate directly with the bot,This allowed to initiate tasks and run reports,giving all the orgnization user the ability to use the bots without need to attended bot.which was cost effective
we worked in a use case that reduced the work from 18 days to 1 hour,This was executed by working in several systems ,doing several task including extracting from database , work on excel, run commands ,calculating all in one report to free a full dedicated team to this monthly task
License Model,Concurrent bot execution,Concurrent license model,Internal reports,Dashboard,unlimited users,being part of the cloud pak for automation ,integration with IBM business process managment,Intgration with IBM operational decision management, Integration with IBM Datacap, ability to communicate with the bot from email, ability to communicate with the bot from chatbot

Do you think IBM Robotic Process Automation delivers good value for the price?

Yes

Are you happy with IBM Robotic Process Automation's feature set?

Yes

Did IBM Robotic Process Automation live up to sales and marketing promises?

Yes

Did implementation of IBM Robotic Process Automation go as expected?

Yes

Would you buy IBM Robotic Process Automation again?

Yes

In case you want to reduce the cost of ownership, IBM [Robotic Process Automation (RPA)] is the best as it can run multiple bots on the same machine and this is a unique function where other vendors can't do it. If you need deep reporting about businesses that were executed the unique reporting tool is the best that can help you as it has dashboard and reporting tool with an embedded dashboard. The scenario where it is less appropriate is if you need to track different versions of the IBM RPA as it still needs improvement.

IBM Robotic Process Automation Support

IBM support still using WDG resources as it is the company that IBM acquired [for] its RPA, so it still needs more resources and more documentation to help. IBM support has its SLA that is good compared to other vendors, but there is still room for improvement with the product growth.

Using IBM Robotic Process Automation

IBM RPA is for developers not for users. Sometimes this is bad for customers as they believe other RPA vendors marketing about allowing business users to create cases on their own. On the other hand, IBM currently [is] working on improving this point which is considered [a] weak point in IBM RPA in the very near future.

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