"Exploring IBM Robotic Process Automation: Use case, impacts, limitations and its ability to integrate with third-party"
January 23, 2023
"Exploring IBM Robotic Process Automation: Use case, impacts, limitations and its ability to integrate with third-party"
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with IBM Robotic Process Automation
IBM Robotic Process Automation has helped us improve customer service. This is because it can be used to automate customer-facing tasks. It has enhanced scalability and flexibility as it is able to automate difficult tasks. This helps our organization to respond quickly to changes in business conditions. IBM Robotic Process Automation can be used to automate tasks like data entry and data reconciliation. It can also be used to automate tasks like responding to customer inquiries.
- IBM Robotic Process Automation is good in data entry and validation. This helps in saving time and costs.
- IBM Robotic Process Automation automates the process of generating reports. This has helped our organization improve its accuracy and compliance.
- It also does well in data extraction. This enables our organization to reduce time and cost and improve accuracy.
- IBM Robotic Process Automation cannot be used to solve complex tasks because it is designed to automate simple tasks.
- IBM Robotic Process Automation is designed to solve structured data. It can be difficult to solve unstructured data.
- It lacks learning capabilities. This could be an important feature for advanced automation solutions.
- IBM Robotic Process Automation has helped save on cost and time as it is able to automate tasks that are repetitive and routine tasks.
- IBM Robotic Process Automation has helped us increase productivity. This is because it is able to perform tasks with a high degree of accuracy and speed.
- It has enhanced compliance as it is able to automate compliance-related tasks. This has helped us improve our reputation.
As a user, Chatbots can be integrated with a third-party messaging platform to allow seamless communication with customers. This allows for easy and convenient communication with customers. Customers are able to interact with the Chatbots easily. It also helps our organization expand and connect with customers on various channels. Our organization is able to communicate with customers where they are already active. This is enabled by Chatbots being able to integrate with different messaging platforms.
The amount of time saved by implementing IBM Robotic Process Automation depends on the specific use case and implementation of the organization. The average time a healthcare provider uses to automate the process of verifying patients' insurance coverage has been reduced from 3 days to just a few minutes. A financial service company is able to automate the process of reconciling accounts with reduced time from several days to a few hours.
Do you think IBM Robotic Process Automation delivers good value for the price?
Yes
Are you happy with IBM Robotic Process Automation's feature set?
Yes
Did IBM Robotic Process Automation live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of IBM Robotic Process Automation go as expected?
I wasn't involved with the implementation phase
Would you buy IBM Robotic Process Automation again?
Yes