Transforming Business Processes with IBM RPA
Updated May 30, 2023

Transforming Business Processes with IBM RPA

Ashutosh Mishra | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with IBM Robotic Process Automation

I've been using IBM's RPA software, and I must say it's a game-changer! It has helped me automate important and time-consuming tasks with ease, eliminating the risk of human error. The cloud deployment method provides efficient solutions for specific problems such as billing and credit onboarding. What I appreciate most about the software is its user-friendly interface and comprehensive documentation, making it easy for me to navigate. I also love how it streamlines form filling functions, improving accuracy and efficiency. Overall, IBM's RPA software is a powerful tool that has improved my work processes and made my job more manageable.
  • accessing local system
  • It was programmed to navigate to the web page requiring reCAPTCHA verification, locate the reCAPTCHA challenge, and generate a screenshot or other data to present to a user for manual input.
  • It was programmed to extract employee data from emails or forms, update the employee record in Workday, and send automated notifications.
  • The tool is fast and constantly improving,
  • but its documentation doesn't provide clear guidelines for its use.
  • As a result, on-premise projects using this tool may require months of preparation before deployment, and sometimes starting over due to unexpected delays.
  • IBM RPA has delivered annualized value in the hundreds of millions of dollars by offloading the need for approximately 17.3 million minutes of manual effort each year. This has allowed our workforce to focus on more productive and strategic work.
  • IBM RPA implemented standardization of the end-to-end process within the SAP system, resulting in improved process visibility. Additionally, RPA bots were deployed to automate processes in Outlook, Excel, and the web, resulting in a 38% reduction in the average process handling time. The new process also enabled suppliers to have better visibility into order and payment statuses.
  • By deploying RPA bots within just 10 days to automate the job requisition process, the organization was able to achieve annual savings of around $92,500.
What I really appreciate about this tool is that it enables control over business processes and resources through configuration and integration of pre-built bots by IBM. This simplifies the processes and ensures efficiency in business operations. The tool's interface is user-friendly, making it easy to implement quickly and with precision.
IBM RPA has delivered annualized value in the hundreds of millions of dollars by offloading the need for approximately 17.3 million minutes of manual effort each year. This has allowed our workforce to focus on more productive and strategic work. It helps us achieving cost savings, improve customer satisfaction, and drive business growth.
Their platform allows us to establish connections with various database types, including AS400 through a separate package. Unlike UiPath, the development of the user interface is not based on selectors or drivers.One of the most valuable features of IBM RPA is its ability to significantly reduce the Total Cost of Ownership (TCO) for businesses. By automating repetitive and time-consuming tasks, IBM RPA helps companies save on labor costs and improve efficiency. This results in a faster Return on Investment (ROI) and increased profitability. Overall, the TCO feature of IBM RPA provides a competitive advantage to businesses looking to optimize operations.

Do you think IBM Robotic Process Automation delivers good value for the price?

Yes

Are you happy with IBM Robotic Process Automation's feature set?

Yes

Did IBM Robotic Process Automation live up to sales and marketing promises?

Yes

Did implementation of IBM Robotic Process Automation go as expected?

I wasn't involved with the implementation phase

Would you buy IBM Robotic Process Automation again?

Yes

This tool is capable of filling out forms for various records and work applications, and offers advanced functionalities that can be quickly comprehended. Although it requires expertise to manage, it is user-friendly and not overly complex to operate. Our cost savings have been achieved by minimizing manual labor and optimizing our resources. I appreciate IBM's support in automating various use-cases, enabling us to implement solutions for our clients regardless of their industry or department.