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Tealeaf Realtime Data Monitoring
Updated December 04, 2014

Tealeaf Realtime Data Monitoring

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

8.7.0.8795

Overall Satisfaction with IBM Watson Customer Experience Analytics

  • Extremely detailed in KPI measurement
  • Customization within portals is vast
  • Reporting needs improvement. Raw data is easy to extract but tough to analyze within the tool.
  • Not a very user friendly tool. Users must have some knowledge before trying create events.
  • With the specific KPI's we report on, Tealeaf has helped shine a light on metrics we would not have seen in a normal analytics reporting tool.
  • Tealeaf has helped us pinpoint areas of user struggle and vastly improved our website experience.
Depending on the size of your site and the scope of how you wish to implement Tealeaf, be sure to understand how much data you are going to be collecting. Also, you will want to fully understand how Tealeaf will be implemented in your system and whether it will be through VM or a box you already own.

Using IBM Watson Customer Experience Analytics

Tealeaf is a highly demanding tool that can report just about any KPI one can think of. The reward can be great if one is willing to put the time and effort into building a comprehensive and organized event structure.