August 02, 2014
Score 9 out of 10
Overall Satisfaction with IBM Watson Customer Experience Analytics
To view customer sessions to see how they navigate the site. We align this with OpinionLab feedback to couch the comments. We also use it to verify releases as our site is personalized--it differs based on your profile.
- Enables you to see the exact path and UI that the customer has taken.
- More attributes to filter by.