Highly suggested
August 02, 2014

Highly suggested

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with IBM Watson Customer Experience Analytics

To view customer sessions to see how they navigate the site. We align this with OpinionLab feedback to couch the comments. We also use it to verify releases as our site is personalized--it differs based on your profile.
  • Enables you to see the exact path and UI that the customer has taken.
  • More attributes to filter by.
  • Faster issues resolution
Every website should have a program like Tealeaf. Aggregate data and click stream data is valuable but Tealeaf personifies your customer's experience.

Using IBM Watson Customer Experience Analytics

I do not have power over contracts.