Easily a leader with room for improvement
June 03, 2021

Easily a leader with room for improvement

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with IBM Watson Assistant

We deployed IBM Watson for a customer facing business unit that specializes in products that can be bought online after a review of the product features, looking at a demo, asking quick questions, answering a few survey questions. Prior to deploying IBM Watson Assistant - the process was manual and laborious. Deploying IBM Watson Assistant made the process much easier and efficient.

Pros

  • AI driven surveys.
  • AI driven database dips.
  • Data collection.
  • Data manipulation.

Cons

  • Integration with newer next gen non IBM centric apps.
  • A few challenges integrating with home grown databases.
  • Easy initial set up.
  • Efficient AI engine.
  • Out of the box integrations are sufficient to start testing in DEV/UAT.
  • Faster customer response.
  • More leads generation.
  • Better customer satisfaction.
  • Challenging to integrate with homegrown apps / databases.
IBM Watson Assistant is quite advanced as compared to most AI bases Customer contact management solutions available today. Where it does faces good completion from AWS based solutions plus emerging platforms by Verint and newcomers like Dragonfly, it is much better than most Microsoft based solutions which are much further behind.

Do you think IBM watsonx Assistant delivers good value for the price?

Yes

Are you happy with IBM watsonx Assistant's feature set?

Yes

Did IBM watsonx Assistant live up to sales and marketing promises?

Yes

Did implementation of IBM watsonx Assistant go as expected?

Yes

Would you buy IBM watsonx Assistant again?

Yes

If the initial configs are done right, IBM Watson Assistant is a very reliable platform that can be used in multiple business used cases / scenarios. The out of the box solution is very robust and can provide most basic functionalities. Testing the platform in a test bed (in a DEV or a UAT environment) is extremely useful to test all different used cases before deploying in Production. The IBM account team is also very helpful in gathering the overall business requirements and working on the UAT / DEV test set up.

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