IBM Watson Assistant: Virtual Assistant Solution of this Era
January 21, 2022
IBM Watson Assistant: Virtual Assistant Solution of this Era
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with IBM Watson Assistant
I have utilized IBM Watson Assistant in two organizations both previous and current. We have embedded it in our systems and it has helped us offer almost instant answers to our customers through chatbots. That way we have improved service allocations to the public in real-time.
- Offers rapid answers to customers
- Prioritize frequently asked queries
- Integration with a lot of external applications and channels
- AI algorithm is robust and offers relevant answers
- Has poor version control
- UI was poor, but this new update has modified it
- IBM Watson Assistant create chatbots of all business units
- Workforce and overall operational expenses minimization
- Initial subscription fee was cost effective
- Sales improvement
Customer satisfaction has been improved by Artificial Intelligence, Machine Learning, and Natural language, which automatically analyze questions to offer the best results.
Do you think IBM watsonx Assistant delivers good value for the price?
Yes
Are you happy with IBM watsonx Assistant's feature set?
Yes
Did IBM watsonx Assistant live up to sales and marketing promises?
Yes
Did implementation of IBM watsonx Assistant go as expected?
Yes
Would you buy IBM watsonx Assistant again?
Yes