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IBM Watson Assistant- one of the best Intelligent virtual agents for an organization
April 22, 2022

IBM Watson Assistant- one of the best Intelligent virtual agents for an organization

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with IBM Watson Assistant

The AI chatbot of IBM Watson Assistant has helped my organization by understanding questions, searching for the best answers, and completing my organization’s intended action. My company gets intent classification and entity recognition to understand customers in context better and transfer them to a human agent as per my organization's preference using IBM Watson Assistant. Customer experience integrations of IBM Watson Assistant have extended and enhanced my organization's current customer service applications and resources. IBM Watson Assistant permits my organization to build better virtual agents for the convenience of my company's customers. Visualization and analysis of critical metrics and KPIs have helped my organization to understand topics to facilitate customers' expectations. My company has protected customer data through large, complex, and data-sensitive organizations with the security and scalability capabilities of IBM Watson Assistant. My company's performance has improved using IBM Watson Assistant.
  • Integrations of my organization's customer experience
  • Protection of my organization's customers' and data with security and scalability
  • Understanding of our customers' conversations
  • Reduce monthly cost of Plus pricing of IBM Watson Assistant
  • Improve dashboard of IBM Watson Assistant
  • Improve auto-learning function of IBM Watson Assistant
  • Reduce overall cost
  • Increase yearly revenue
  • Retention of customer loyalty for our organization
Due to smooth functionality and user-friendly facilities, my organization has rated 9 out of 10 for IBM Watson Assistant. Quick loading of IBM Watson Assistant and providing better and superior service to my organization's customers, my organization's growth has been expanded with positive acceleration. The protection and safe storage of my organization's and customers' data by IBM Watson Assistant has enhanced our user experience with a cheerful appearance.

Do you think IBM Watson Assistant delivers good value for the price?

Yes

Are you happy with IBM Watson Assistant's feature set?

Yes

Did IBM Watson Assistant live up to sales and marketing promises?

Yes

Did implementation of IBM Watson Assistant go as expected?

Yes

Would you buy IBM Watson Assistant again?

Yes

We are satisfied with the web-chat, phone, and SMS integration and custom channel API features of IBM Watson Assistant. IBM Watson Assistant is well suited for my organization for analysis with problem identification. My organization's reputation and acceptance of customers have been increased for customer service desk integrations of IBM Watson Assistant. The functionality of IBM Watson Assistant has impressed my organization greatly. On the contrary, the session timeout limit of IBM Watson Assistant is 24 hours in plus pricing, which is a disappointing issue for my organization. IBM Watson Assistant should extend the session timeout limit in the plus pricing package. My organization is unhappy due to the absence of exporting chat logs facility plus the pricing of IBM Watson Assistant.