Item: IBM watsonx Assistant
Rating: 9
Author: Rupesh Shaw

Use Cases and Deployment Scope

In our company it is used as AI chatbot to help the organization in different aspects understanding the user queries and to collect the most relevant details . My company gets intent classification with the help to enhance things in terms of user credibility and this helps a lot.This helps our organization to build better virtual Agents for the convenience of my company customers and visualization and analysis the requirements for critical and dynamical aspects . My company performance has improved.

Pros and Cons

Analyzes the data for our company
Understand the aspect of chatting user
Try to meet the requirements of users
Does the work of most work force

Need more capability to understand the user
There should be featured to upload and capture responses from the user
Need to improve dashboard assistant
Improve auto learning function
Need to reduce monthly cost

Return on Investment

Good impact data privacy
Robotic work
Intelligent in smart collection
Understanding the nature of requirement
Language processing feature should more incredible

Usability

I am giving this rating because it is well designed and in good manner well planned chat bot to understand the every aspect of need of organisation and to keep data privacy it maintains the high levels of security in terms of collecting the queries and in terms of every dynamic features..

AI Capabilities

With voice and text it helped the organization to understand the great feature it is going towards positive way ..with help of text, customers directly review the product and we get the concern without waiting to talk to customers and some voice communication we get to added as advantage to collecting the data and query sources.

Alternatives Considered

Bitext

IBM Watson stacks up against every feature with them in every aspect and it is completely out of vox which we can not accept..this is completely outstanding our nature if IBM Watson and it is the part of which describes the whole story and feature of IBM Watson and..the success is also the part of it.

Key Insights

Do you think IBM watsonx Assistant delivers good value for the price?

Yes

Are you happy with IBM watsonx Assistant's feature set?

Yes

Did IBM watsonx Assistant live up to sales and marketing promises?

Yes

Did implementation of IBM watsonx Assistant go as expected?

Yes

Would you buy IBM watsonx Assistant again?

Yes

Other Software Used

Cisco Webex Experience Management, Kazoo, Belkin Meeting Room Power Center

Likelihood to Recommend

In terms of protection against the organization it is good and well. In a scenario where the need to understand customer queries and concern, it is very good the adaption part is also good for the product. It helps for e-commerce supplies and sales..multi tasking feature is also good design and well prepared.

Robotic IBM Watson magic

Overall Satisfaction with IBM Watson Assistant