Item: IBM watsonx Assistant
Rating: 10
Author: Leonardo Biazom

Use Cases and Deployment Scope

Here at Compass.uol we use Watson Assistant to implement Chatbot services to other companies.
The solution consists of two bots for a banking company, each one for their respective product.
The bots are integrated to mobile apps, web browser, and other technologies. Besides answering users questions, the bots also execute actions on their accounts, such as receipts, payments, card settings and others.

Pros and Cons

Excellent NLU understanding
Fast model training
Easy to use and integrate with other services
Integration with other IBM Functions
Easy to export all the settings of the workspace

Possiblity to hard code some functionalities
It would be good to be able to have an exclusive app to use the Assistant, instead of the web browser
More detailed documentation

Return on Investment

Other cloud based Watson solutions makes helps saves costs
Fast training help saves time
Satisfaction from client because of responsiveness
Dislikeness of developers because of the inability to hard code

Usability

The platform is highly impressive, very easy, straightforward and organized to build simple dialogs of questions and answers. However, one major drawback of the system is its inability to incorporate hard coding in a programming language. This limitation may prove to be a significant letdown for users who require more advanced customization and flexibility in their conversational agents. Nevertheless, overall, IBM Watson Assistant is a valuable tool for those seeking an efficient and intuitive conversational AI platform, hence the rating of 9.

AI Capabilities

The various AI and NLP capabilities offered by IBM watsonx Assistant, including intent recommendations, disambiguation and especially digression, have greatly impacted our ability to provide customers with an enhanced and personalized conversational experience. With the help of digression, for example, users can easily navigate through different dialogues and receive accurate responses to their queries, even if their input is not directly related to the previous bit of conversation. This has not only improved the overall user experience but has also increased customer satisfaction and loyalty towards our brand. We believe that IBM watsonx Assistant's advanced capabilities have been a significant factor in our success in delivering exceptional customer service.

Alternatives Considered

Rasa

IBM Watson Assistant provides a highly intuitive and user-friendly interface, making it accessible to non-technical users to easily create and deploy conversational agents. Additionally, being a cloud-based platform, it eliminates the need for manual retraining of the bot after each modification, saving time and resources for businesses. This combination of user-friendliness and automation makes watsonx Assistant an ideal choice for building conversational agents at scale.

Key Insights

Do you think IBM watsonx Assistant delivers good value for the price?

Yes

Are you happy with IBM watsonx Assistant's feature set?

Yes

Did IBM watsonx Assistant live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of IBM watsonx Assistant go as expected?

Yes

Would you buy IBM watsonx Assistant again?

Yes

Other Software Used

Jira Software, Figma, Notion

Likelihood to Recommend

Well suited:

Professionals who do not like to hard code
Develop your solutions without the need of installing any software of libraries
Develop solutions that the bot will only answer questions (like Q&A)

Less appropriate:

Need to hard code specific situations
Bots that need to execute too many actions, without the use of an orquestrator

IBM Watson Assistant: An Intuitive and Easy-to-build Conversational AI Platform

Overall Satisfaction with IBM watsonx Assistant