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IBM Watson Assistant ...to Improve Your Customer Experience
December 11, 2022

IBM Watson Assistant ...to Improve Your Customer Experience

Francesco Davidde | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with IBM Watson Assistant

IBM Watson Assistant is part of an artificial intelligence project developed for high schools. It is a successful project given the results obtained and the enthusiasm with which the students apply themselves. The objectives of the project are the development of logical skills and above all to bring students closer to technology. This project based on IBM Watson Assistant is by far the most requested and fascinating project. In the last two years, as an experiment, the project has been taken to younger students with ages 10 and 13 with outstanding results. All thanks to the ease of use of the tool.
  • it is easy to use, no code to be developed
  • it is easy to understand what is behind the scene
  • it is easy to understand what needs to get done to make it work
  • make the cloud configuration easier
  • improved response accuracy
  • allowed 7 by 24 responses, not existing before
  • ability to handle higher number of customers
It is easy to use and easy to understand what is behind the scene. Young students were able to use it without receiving major training. so to say, the tool is at a technology level that is suited for the young generation.
The capabilities reported above are very important to develop a complete project based on machine-human interaction. The complete project is currently being evaluated by several companies to develop their customer support automated responses. In my opinion, it will be heavily used in the next 2 years.
I always used IBM Watson Assistant.

Do you think IBM watsonx Assistant delivers good value for the price?

Yes

Are you happy with IBM watsonx Assistant's feature set?

Yes

Did IBM watsonx Assistant live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of IBM watsonx Assistant go as expected?

Yes

Would you buy IBM watsonx Assistant again?

Yes

The latest release is much easier that the past ones. In my experience, the tool has been used in several different contexts with successful results. Once people got used to basic tasks, it became very easy to ask for more and get results. I think it is very useful for immediate responses that usually take from 40 to 50% of questions. In some cases, IBM Watson Assistant replaced completely human activity, allowing people involved to work in the background without stress.