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IBM Watson Assistant
May 05, 2023

IBM Watson Assistant

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with IBM Watson Assistant

provide customer support: IBM Watson Assistant can be integrated with chatbots or voice assistants to provide customers with instant support for their queries. This can help reduce the workload on human support agents and improve customer satisfaction as most clients have some specific questions about certain aspects and the best thing is to give them an assistant that can give them the answers they are looking for without them wasting time.
  • integration with Multiple Channels
  • Personalization : depending on the questions they ask i can create actions
  • Easy to Use : it's user friendly
  • i find it hard sometimes that for every question a customer asks I have to write manually all the steps also known as actions, I would love if we have a list of actions that are predefined for us to use without writing it all
  • I would also love if we can use AI to generate the actions
  • Cost: IBM Watson Assistant can be expensive for smaller businesses, as pricing is based on usage and can quickly add up. This may limit the tool's accessibility for smaller businesses that are on a tighter budget.
  • the platform needs more improvement to make the process of creating a virtual assistant more fluid
  • Cost Savings: By automating repetitive tasks and reducing the need for human support agents, IBM Watson Assistant can reduce costs and increase ROI over time. This can be particularly beneficial for smaller businesses with limited resources.
  • Improved Response Accuracy: IBM Watson Assistant can improve the accuracy of responses to customer queries, reducing the number of errors and increasing customer satisfaction. This can ultimately lead to higher customer retention rates and increased sales.
IBM Watson Assistant can provide significant positive impacts such as improved response accuracy, increased efficiency, and cost savings, it can also have negative impacts such as poor implementation, limited scope, and high upfront costs. As with any business investment, it is important to carefully evaluate the potential ROI and impact on overall business objectives before implementing IBM Watson Assistant.
Overall, these capabilities have a significant impact on the customer experience by providing accurate and personalized responses, reducing errors and ambiguities, and providing a seamless and convenient interaction method that makes customers very satisfied with the experience, This can also help improve the overall customer experience and reduce the need for additional customer support interactions, so we don't need human interactions.

Do you think IBM watsonx Assistant delivers good value for the price?

Yes

Are you happy with IBM watsonx Assistant's feature set?

Yes

Did IBM watsonx Assistant live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of IBM watsonx Assistant go as expected?

I wasn't involved with the implementation phase

Would you buy IBM watsonx Assistant again?

Yes

IBM Watson Assistant is a good tool, I love how easy it is you need no experience in coding or even an IT background, I just need to create an action and a few steps for it to configure my assistant, another good side is the live preview I can try and use the tool and test it like a customer would do, to see if there are some aspects of improvement because our goal is to make our clients 100% satisfied.