Use of NLP to have a great user experience then just go for IBM Discovery.
November 05, 2022
Use of NLP to have a great user experience then just go for IBM Discovery.
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with IBM Watson Discovery
IBM Discovery works purely on NLP and machine learning. We have multiple BMC Helix chatbots which are integrated with IBM Watson. IBM Watson is extended with Knowledge Articles through the help of IBM Discovery through crawler, one of the great features of IBM Discovery. Because of IBM Discovery training, we have a drastic change in our statistics of ChatBot accuracy.
- Great use of NLP.
- Great use of ML.
- Can train itself through files like, word, powerpoint etc.
- Gives proper suggestion as per the training.
- The confidence threshold can be improved.
- Sentiment extraction from the document can be improved.
- It’s training helps the accuracy which directly impacts the user experience.
- Because of its algorithm, the results are well matched with the user query/input.
The NLP has had a great impact on our customers as we saw a drastic change in our statistics of relevance and irrelevancy. The feature of rating the specific article makes this tool the best in the business as it helps to display the best article at the top in the order.
Do you think IBM Watson Discovery delivers good value for the price?
Yes
Are you happy with IBM Watson Discovery's feature set?
Yes
Did IBM Watson Discovery live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of IBM Watson Discovery go as expected?
Yes
Would you buy IBM Watson Discovery again?
Yes