Service itself is good, but support from IBM is terrible and has impacted our business.
December 20, 2019

Service itself is good, but support from IBM is terrible and has impacted our business.

Anonymous | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User
Review Source

Software Version

Streaming Manager (Ustream Pro Broadcast)

Overall Satisfaction with IBM Watson Media's Video Streaming

We use Ustream to live stream research sessions to clients that can't attend. We give clients a URL an unique password.
  • Reliable service - we hardly ever run into technical difficulties
  • The back end is rather complex and has lots of unnecessary sections. It is not intuitive.
The service itself is very well suited to quickly setting up streaming for clients. however, the tech support is almost non-existent, and the help desk team do not read emails properly, so if you ever run into a technical issue, or an issue with your account, you won't be able to get it resolved easily.

IBM Watson Media's Video Streaming Feature Ratings

Video access controls
6
User management
2
Video link sharing
10
Internal video
10
External video
10
Video quality / Bandwidth controls
8
Per viewer tracking
5
Live streaming
10
Impact of streaming on network
7