Overall Satisfaction with IBM Watson Media's Video Streaming
IBM Watson Media's Video Streaming is excellent for broadcasting video behind a gate while also providing smooth functionality. It offers many customizable features for various needs within our organization and for providing informational videos to our audiences.
The off-air feature allows for select videos to play prior to scheduled broadcasts--essentially, it allows for teasers/trailers to play before the actual featured videos. This proved extremely useful for our organization to provide a looping informational trailer before we launched our scheduled programming.
In addition, the live feature integration is phenomenal. The platform integrates with Zoom and this feature takes precedence over scheduled playlists which is a exceptional aspect because the user has the ability to schedule transition videos of specific slides that will be interrupted when those on the Zoom side are ready to go live. My organization used this for a live Q and A session to further engage the community and spread awareness of a lesser known form of dementia.
Finally, the support team was beyond responsive and accommodating. Any and all questions we had with setting up the platform, hammering out the details, and configuring the videos to run smoothly were addressed by the communicative and attentive IBM support team.
Overall, this is an incredibly advanced and feature-packed platform that would serve any and all video requirements an organization may need. It is well worth the investment and I highly recommend it.
The off-air feature allows for select videos to play prior to scheduled broadcasts--essentially, it allows for teasers/trailers to play before the actual featured videos. This proved extremely useful for our organization to provide a looping informational trailer before we launched our scheduled programming.
In addition, the live feature integration is phenomenal. The platform integrates with Zoom and this feature takes precedence over scheduled playlists which is a exceptional aspect because the user has the ability to schedule transition videos of specific slides that will be interrupted when those on the Zoom side are ready to go live. My organization used this for a live Q and A session to further engage the community and spread awareness of a lesser known form of dementia.
Finally, the support team was beyond responsive and accommodating. Any and all questions we had with setting up the platform, hammering out the details, and configuring the videos to run smoothly were addressed by the communicative and attentive IBM support team.
Overall, this is an incredibly advanced and feature-packed platform that would serve any and all video requirements an organization may need. It is well worth the investment and I highly recommend it.
- Video scheduling
- Integration with live platforms like Zoom
- Off-air video capabilities for trailers and informative pre-feature clips
- Use of Q & A/chat box for delivering messages to panelists in external platforms like Zoom
- Superb technical support services
- It isn't always user-friendly or straightforward, but the technical support team will assist in any way they can to walk users through the platform.
My organization used the platform for a major educational video premiere, and the capability to stream for large audiences simultaneously while incorporating live elements was extraordinary. We are incredibly pleased with the end result and the virtual event kicked off without a single hiccup.
The ability to view the scheduled programming on the backend in the preview window helped my organization ensure the video ran smoothly. It also helped us ensure that no matter the number of viewers, the video remained crystal clear and we could view real-time metrics of bandwidth and provide a seamless livestream to our audience.
We were able to capture the number of viewers, their location and various devices both in real-time and post-video streaming. This allowed us to develop extensive reports to provide the marketing department, and in turn, the executives at my organization. It also allowed us to further identify the geographic location of our audience and where we could better focus future marketing efforts of exclusive video content.
We did not incorporate closed captioning for our video streaming events.
IBM Video Streaming Feature Ratings
IBM Watson Media's Video Streaming Support
Pros | Cons |
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Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
We had a unique event in which we went from pre-recorded content to a live Q & A back to pre-recorded content. This was a little tricky to handle but our technical support contact was incredibly patient and knowledgeable as we hammered out the details of the event. In the end, the day-of virtual event ran without a single hitch, and we are grateful to the IBM team for everything.