IBM watsonx.ai - great module in the whole IBM watsonx ecosystem
October 08, 2025
IBM watsonx.ai - great module in the whole IBM watsonx ecosystem
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with IBM watsonx.ai
IBM watsonx.ai is currently being used in two areas of support and operations, 1. we are leveraging the IBM watsonx.ai chatbot capabilities to deliver the self-service and level zero (L0). 2. We are also using IBM watsonx.ai to AI capabilities to help our support teams to automatically create support knowledge for internal teams and external clients.
Pros
- connects to different LLM models
- ease of use
- ease of configuration
Cons
- bring your own model (BYOM)
- time saving in support area
- cost savings - quicker resolution
- increased customer satisfaction - self-service
Ability to connect different models, different catalogue options, connection with whole IBM watsonx ecosystem
Integration of different LLM models within the same platform.
Do you think IBM watsonx.ai delivers good value for the price?
Yes
Are you happy with IBM watsonx.ai's feature set?
Yes
Did IBM watsonx.ai live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of IBM watsonx.ai go as expected?
Yes
Would you buy IBM watsonx.ai again?
Yes
Comments
Please log in to join the conversation