Item: iCIMS Talent Cloud
Rating: 7
Author: Jenna Fletcher

Use Cases and Deployment Scope

iCIMS Talent Cloud is used across our entire organization for 20 locations. We have between 350-450 open positions at any given time, so it allows us to manage requisitions and candidate activity. We also utilize the TextRecruit functionality within iCIMS Talent Cloud, which is very helpful.

Pros and Cons

TextRecruit - Easy to use and documents conversations right on profiles.
Dashboard - Configurable and presents information concisely

iForms - [I feel] This is not user-friendly at all. The candidate experience suffers in this space. [In my experience] They go from a nice, clean experience to a clunky form on a different platform. I have complained many times about this (along with other clients) and there seems to be no plan to overhaul this.
[I feel] Auto-launch actions need to be set up by iCIMS Talent Cloud IT - In our previous system, I had 95% control of our workflow. Now, I have to stop, ask for help, and hope their support team responds within the same week.
Support - [In my experience] Very poor response times. Details of the original issue do not publish in the responses so you have to log in to get the full picture again, since it is usually a week after the original submission that they reply.
I have contact with a salesperson, but there is no "customer success" account manager that provides solutions or best practices. I have asked, but it hasn't been delivered.
Poor implementation - I think it was solely the person to who we were assigned. It was not a good match.

Return on Investment

We implemented iCIMS Talent Cloud right before the pandemic. The pandemic created the most difficult recruitment environment ever. I cannot say that iCIMS Talent Cloud has helped us realize any advantageous success in this battle we are fighting. It gets the job done, but we have realized anything like filling jobs faster or having resources within iCIMS Talent Cloud to allow us to attract candidates differently. Status quo, I guess.

Alternatives Considered

ADP VirtualEdge

Support Rating

Support with iCIMS Talent Cloud [I feel] is very disappointing. Your choice is submitting a ticket online which is convenient when you are busy, but in the long run, it doesn't save you any time. It feels like it takes about a week for someone to respond and when they do they are asking more questions so then there are a few more days for your response and then theirs. So that goes on for a while. So you could call in and then you wait 20 minutes on hold before they pick which as recruiter delays doing anything else since your job is practically mostly spent on the phone. [In my experience] This absolutely needs improvement. I spoke with someone last summer and was promised more people would be hired. I have not seen a dramatic improvement. Thankfully I don't need to rely on them as much as I once did. But when I do, it is usually something that needs quick attention.

Other Software Used

ADP Workforce Now, Indeed Resume, LinkedIn Talent Solutions

Key Insights

Do you think iCIMS Talent Cloud delivers good value for the price?

Not sure

Are you happy with iCIMS Talent Cloud's feature set?

Yes

Did iCIMS Talent Cloud live up to sales and marketing promises?

Did implementation of iCIMS Talent Cloud go as expected?

Would you buy iCIMS Talent Cloud again?

Yes

Likelihood to Recommend

Overall, it is a fine ATS. We are able to manage candidates and requisitions fine. But we aren't able to take it to the next level. Disappointed in how the base system doesn't provide a good way to continue outreach to candidates - there is a lot of leg work and reports that need run to accomplish this. Unfortunately, we would have to spend more money to get additional functionality, but being a not-for-profit we aren't able to do that at this point.

I wish I had more control of our Workflow. Unfortunately, I have to depend on customer support for too much. And reaching them in a timely manner [I feel] is nearly impossible.

Our implementation specialist was not a good experience. The individual [I feel] was not a good trainer or project manager and our go-live suffered because of it. However, iCIMS Talent Cloud did provide us with a complementary optimization, which we had the best project manager for that endeavor and happy with the end product.

Hoping our salesperson will eventually come through and partner us with a customer success manager that will truly want to see us succeed and maximize the system we are in contract with.

Still not sure if it's the best fit for us.

Software Version

Overall Satisfaction with iCIMS Talent Cloud