Terrible Customer Service - Unable to Fulfill Promises Made
October 06, 2022

Terrible Customer Service - Unable to Fulfill Promises Made

Anonymous | TrustRadius Reviewer
Score 2 out of 10
Vetted Review
Verified User

Overall Satisfaction with IFS Applications

The system may work well for some industries, but it has failed my company miserably. They sold us on the fact that they wanted to enter the home services/construction industry and that they would work with us to build something that would work. We are over 2 years in and more than $1M invested and have nothing to show for it. We haven't even seen a demo that works and now we can't get out of the remaining 3 years of our contract. The VP of Sales, Mike L., only been involved after two years of challenges and shows no interest in negotiating a fair settlement. We are okay with forfeiting all of our expenses up to this point if they will just let us walk away. If you look at this system, make sure you have a good lawyer review the contract and if you are in construction don't even consider it.
  • Accounting
  • Finance
  • Complex Inventory
  • Customer Service
  • User Experience
  • Implementation
  • Follow-through
  • Automation
  • Integrations
  • Complete loss. No return on investment. Had to start over with a different system.

Do you think IFS Applications delivers good value for the price?

No

Are you happy with IFS Applications's feature set?

Yes

Did IFS Applications live up to sales and marketing promises?

No

Did implementation of IFS Applications go as expected?

No

Would you buy IFS Applications again?

No

Salesforce Field Service (Click Field Service Edge), Sage Intacct
The system is very difficult to use, overly complex, and difficult to learn. It also has limitations that are hard to overcome.
We have been unable to get answers to our questions, solutions to our problems, and they don't seem interested in working in the construction industry.
Regardless of industry I wouldn't recommend IFS because of their lack of commitment to fulfilling promises. If I had to use them I would only use their accounting/finance platform and find something else for field service, customer engagement, etc. While the technology is not good, the professionalism and customer service are even worse.

IFS Applications Feature Ratings

Accounts payable
8
Accounts receivable
8
Global Financial Support
6
Primary and Secondary Ledgers
6
Journals and Reconciliations
6
Configurable Accounting
3
Standardized Processes
3
Billing Management
1
Cash and Asset Management
1
Travel & Expense Management
1
Budgetary Control & Encumbrance Accounting
1
Period Close
1
Inventory tracking
1
Automatic reordering
7
Location management
1
Pricing
1
Order entry
1
Credit card processing
1
Cost of goods sold
1
Order Orchestration
1
Pay calculation
1
Benefit plan administration
1
Direct deposit files
1
Dashboards
2
Standard reports
1
Custom reports
1
API for custom integration
1
Plug-ins
1
Role-based user permissions
6
Single sign-on capability
5
Budgeting and Forecasting
3
Project Costing
6
Cost Capture
5
Capital Project Management
2
Customer Contract Compliance
2
Project Revenue Recognition
2
Project Planning and Scheduling
1
Task Insight for Project Managers
1
Project Mobile Functionality
1
Definable Resource Pools
1
Bids Analyzed and Compared
2
Contract Authoring
1
Contract Repository
1
Requisitions-to-Purchase Orders Integrated
1
Supplier Management
1
Risk Repository
1
Control Management
1
Control Efficiency Assessments
1
Issue Detection
1
Remediation and Certification
1
Fulfillment Management
5
Warehouse Workforce Management
5
Production Management
1
Configuration Management
1
Work Execution
1
Manufacturing Costs
1
Forecasting
5
Inventory Planning
5