Digital Transformation via ignio AIOps
May 14, 2021
Digital Transformation via ignio AIOps
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with ignio AIOps
ignio is widely used in the Infrastructure, Hosting, and Enterprise command centre (ECC) & Application area. We leverage the AI/ML functions to predict the scenarios and autonomous closure of Incidents and requests hitting our queues.
- Predictions & Proactive monitoring
- Automated triage and self heal actions
- Noise Suppression to provide right priority for the valid incidents
- Out of box technology catalogues and feasibility for customization via studio
- Feasibility for customization on dashboards
- More flexible and user friendly integration with third party tools
- Positive - 88% event suppression for 5 business units
- Positive - ~45% automation without any manual intervention
- Positive - 90% Prediction accuracy for events
- Negative - Multiple patches & improvement in product release management
Do you think ignio AIOps delivers good value for the price?
Yes
Are you happy with ignio AIOps's feature set?
Yes
Did ignio AIOps live up to sales and marketing promises?
Yes
Did implementation of ignio AIOps go as expected?
Yes
Would you buy ignio AIOps again?
Yes
Using ignio AIOps
100 - The users from Hosting and the Enterprise command centre utilizes ignio for normal behaviours tracking, profiling, prediction, risk calculation, early detection of issues, RCA , triaging and self heal actions.
3 - We have 3 ignio experts enabling us in journey to take it further within hosting & enterprise command centre. They help us with training and knowledge transfer.
- Prediction of Critical batch SLA failures (Start time, run time & end time)
- Event suppression based on the Normal behaviour and Dynamic thresholds
- End to end Monthly Patching automation
- Ready for business check & proactive self heal action for critical attributes
- What-if simulation to avoid surprises in Workload change management system
- Noise elimination by Event suppression
- Ready for Business check & self heal for VMware entities and attributes
- Automated monthly patch compliance reports
- Event aggregation & correlation via model based algorithms
- Network availability and congestion Reports
- Autonomous Vulnerability fix rollout
- UCS inventory, availability & capacity reports
Evaluating ignio AIOps and Competitors
- Price
- Product Features
- Product Reputation
Support and enablement from the Deployment team was amazing.
I would not prefer any change in the evaluation or selection process.
ignio AIOps Implementation
- Implemented in-house
Change management was a big part of the implementation and was well-handled
- Stakeholder management and different approvals
- program management challenges
ignio AIOps Training
- in-person training
Hands-on is quicker and easy way to learn.
Configuring ignio AIOps
Identify the problem statements and opportunities and position ignio AIOPs to solution it.
No - we have not done any customization to the interface
Some - we have added small pieces of custom code
Studio is very good so that we can onboard the customizations on top of the out of box technology catalogues available from ignio.
ignio AIOps Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Kept well informed Immediate help available Support understands my problem Support cares about my success Quick Initial Response | Problems left unsolved |
We haven't purchased premium support. The support team has to be more proactive in the regular support queries.
On demand meta data refresh activities used to be completed on time
Using ignio AIOps
Pros | Cons |
---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Feel confident using Familiar | Cumbersome |
- Ready for Business check & selfheal actions
- UI Watch screen
- On Demand What-if simulators
- UI insights screen
- Data sanitization
Yes, but I don't use it
ignio AIOps Reliability
Integrating ignio AIOps
- ServiceNow
- WSUS
- Opcon
- Splunk
- BES Interlink
- File import/export
- Single Signon
- API (e.g. SOAP or REST)
ELK
First preference on REST APIs, which is secure and seamless
Relationship with Digitate
Free service for couple of months
collaboration makes it easy
Upgrading ignio AIOps
- performance improvements
- Better UI
- New features
- Flexibility with UI customizations