Digital Transformation via ignio AIOps
May 14, 2021

Digital Transformation via ignio AIOps

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ignio AIOps

ignio is widely used in the Infrastructure, Hosting, and Enterprise command centre (ECC) & Application area. We leverage the AI/ML functions to predict the scenarios and autonomous closure of Incidents and requests hitting our queues.
  • Predictions & Proactive monitoring
  • Automated triage and self heal actions
  • Noise Suppression to provide right priority for the valid incidents
  • Out of box technology catalogues and feasibility for customization via studio
  • Feasibility for customization on dashboards
  • More flexible and user friendly integration with third party tools
  • Positive - 88% event suppression for 5 business units
  • Positive - ~45% automation without any manual intervention
  • Positive - 90% Prediction accuracy for events
  • Negative - Multiple patches & improvement in product release management
The support from the vendor deployment team is great.

Do you think ignio AIOps delivers good value for the price?

Yes

Are you happy with ignio AIOps's feature set?

Yes

Did ignio AIOps live up to sales and marketing promises?

Yes

Did implementation of ignio AIOps go as expected?

Yes

Would you buy ignio AIOps again?

Yes

ignio AIOPs features are leveraged in certain business units and we are expanding it to the larger area now.
ignio AIOPs is best suited for the repetitive incidents and requests automation with OOB technology catalogues. The product AI/ML features on event suppression is well suited for the organization with event exhaustions.

Using ignio AIOps

100 - The users from Hosting and the Enterprise command centre utilizes ignio for normal behaviours tracking, profiling, prediction, risk calculation, early detection of issues, RCA , triaging and self heal actions.
3 - We have 3 ignio experts enabling us in journey to take it further within hosting & enterprise command centre. They help us with training and knowledge transfer.
  • Prediction of Critical batch SLA failures (Start time, run time & end time)
  • Event suppression based on the Normal behaviour and Dynamic thresholds
  • End to end Monthly Patching automation
  • Ready for business check & proactive self heal action for critical attributes
  • What-if simulation to avoid surprises in Workload change management system
  • Noise elimination by Event suppression
  • Ready for Business check & self heal for VMware entities and attributes
  • Automated monthly patch compliance reports
  • Event aggregation & correlation via model based algorithms
  • Network availability and congestion Reports
  • Autonomous Vulnerability fix rollout
  • UCS inventory, availability & capacity reports
So far excited with the current features in ignio

Evaluating ignio AIOps and Competitors

  • Price
  • Product Features
  • Product Reputation
Support and enablement from the Deployment team was amazing.
I would not prefer any change in the evaluation or selection process.

ignio AIOps Implementation

I am happy with the way team has implemented and shared the product for our organization. However, would like to see it get extended to the other line of business too.
Change management was a big part of the implementation and was well-handled
  • Stakeholder management and different approvals
  • program management challenges

ignio AIOps Training

  • in-person training
Implementation team has provided necessary training & enablement.
Online training materials are shared by the implementation team and it was good.
Hands-on is quicker and easy way to learn.

Configuring ignio AIOps

It's a complex configuration. But the team has shared the relevant documentations.
Identify the problem statements and opportunities and position ignio AIOPs to solution it.
No - we have not done any customization to the interface
Some - we have added small pieces of custom code
Studio is very good so that we can onboard the customizations on top of the out of box technology catalogues available from ignio.

ignio AIOps Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Kept well informed
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
Problems left unsolved
We haven't purchased premium support. The support team has to be more proactive in the regular support queries.
On demand meta data refresh activities used to be completed on time

Using ignio AIOps

ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Feel confident using
Familiar
Cumbersome
  • Ready for Business check & selfheal actions
  • UI Watch screen
  • On Demand What-if simulators
  • UI insights screen
  • Data sanitization

ignio AIOps Reliability

We had performance issues in older version butterfly. But the new version cheetah is simply amazing.

Integrating ignio AIOps

Would like to see plug and play solutions for major industry tools
  • File import/export
  • Single Signon
  • API (e.g. SOAP or REST)
ELK
First preference on REST APIs, which is secure and seamless

Relationship with Digitate

Delivered as per the sales commitment
Excellent service from deployment team
Free service for couple of months
collaboration makes it easy

Upgrading ignio AIOps