Item: ignio AIOps
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

Enabled our enterprises to transform the reactive and manual IT operations to proactive and autonomous IT operations that isareextremely
reliable, resilient, and agile.

Pros and Cons

SOX compliance automation reporting.
Business aware, intelligent command center.
Linux patching

Seamless integration
Useability
More out of box reports.

Return on Investment

7000 incidents handled by Ignio autonomously on a yearly basis.
105 PD savings per month.
75% noise reduction.
80% autonomous patching.

Support Rating

The implementation team on the ground was very cooperative.

Usability

Not used by myself but the Monitoring Team felt it easy to navigate and add new use cases.

Helped in saving efforts initially, then, with time, the intelligence kicked in post-integration with our various monitoring tools. This minimized the alerts coming to the Command Center Team. Enabled automation on key technology across the landscape supported.

Users and Roles

9 - Infrastructure services.

Support Headcount Required

5 - Java skills and people who like to code.

Business Processes Supported

Sox compliance.
Business aware command centre.
Automation across technology stacks.

Innovative Uses

Integrating with various monitoring tools. Its a single source of truth.
Creating model based solution for critical applications.
Infusing with application and infrastructure.

Future Planned Uses

More use cases on infrastructure.
More users to automate regular activities.
Capacity and demand management.

Likelihood to Renew

Other Software Used

System Center Operations Manager, N-able RMM (formerly Solarwinds RMM), Dynatrace Network Application Monitoring (NAM), formerly DCRUM

Products Replaced

Key Differentiators

Product Features

Event management

Alternatives Considered

Moogsoft

Faster time on RoI.

Implementation Rating

The Digitate Professional Services were very friendly, accountable, and ensured the RoI was delivered.

Implementation Details / Implementation Partner

Implemented in-house

Implementation Phases

Yes - Agile based on sprints

Change Management Lessons

Change management was minimal - Since it was for the service that the supplier provided there was not need much. But, for the upcoming scope, which involves my team, I am planning for change management.

Implementation Issues

Security review
access issues
data for the product to learn from

Training Types Used

no training

In-Person Training

Online Training

Ease of ignio AIOps Training

We didn't need this as we trained the resources by giving them a hands-on deployment with the Professional Services Team.

Product Configurability

Configuration is more complex than trigonometry but the professional services did it well.

Configuration Lessons

Factor in additional costs for the resources, please.

UI Customization

Yes - we have customized the interface extensively - This as per the team is needed in the context of the chosen use case.

Extensibility and Customization

Yes - we have added extensive custom code - Yes, we needed to add, as per the reviews, onto the design and the Product Team does not support that.

Additional Customization Considerations

All the use cases deployed need customization.

ignio AIOps Customer Support Pros and Cons

Pros	Cons
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response	None

Premium Support

No not a support available for us

Bug Resolution

Exceptional Examples of ignio AIOps Support

When we needed ignio to integrate for MFA with our F5 APM

Usability Pros and Cons

Pros	Cons
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using	None