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Useful AI Chatbot for Better Customer Experience
May 10, 2022

Useful AI Chatbot for Better Customer Experience

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Inbenta Chatbots

I really like the backend analytics and how customizable the reports are. This assists us in identifying content gaps. We're attempting to create profitable business growth while providing a terrific client experience! Inbenta hosted search is being used to link to a variety of assets, including our website and online communities. For example, we can find community discussion results from our website content in-line in the search results. We're also querying online community chats utilizing the service as a semantic-analytic tool.
  • We intended to enhance the consumption of our knowledge base articles by our clients while reducing unwanted communication.
  • We were getting hundreds of support tickets each week from people who were looking for answers in our knowledgebase.
  • Really, not much. Training is required for any tool, and Inbenta's tools are rather simple to use!
  • Support your contacts to build management and user experiences that enhance customer service efficiency and customer satisfaction.
  • I was looking for a software company that would offer a chatbot to answer your most common questions. We wanted to save a customer service representative who spends a lot of time answering the same everyday questions many times a day. Inbenta has solved this problem with AI chatbots and messengers.
  • Chatbots handle common questions in a question-and-answer-based system in response to customer input, and also provide a more "human" dialog-answer system. It's very useful that customers aren't just "stuck" in interacting with bots.

Do you think Inbenta Chatbots delivers good value for the price?

Yes

Are you happy with Inbenta Chatbots's feature set?

Yes

Did Inbenta Chatbots live up to sales and marketing promises?

Yes

Did implementation of Inbenta Chatbots go as expected?

I wasn't involved with the implementation phase

Would you buy Inbenta Chatbots again?

Yes

I love tools that reduce the number of tickets submitted. That's because it encourages customers to really think about whether they can find their answer. I also like how to test how an article is published before it is published in the behind-the-scenes test area.
I like how easy it was to migrate old articles from Zendesk, create new articles, put them on a website.