Overall Satisfaction with Influitive
Our program is owned by Marketing but is being used cross-functionally across our Product, Product Marketing, Customer Sucess and Support teams. We use it for customer success, retention, and demand generation. And, we've created a robust online community where customers can share and learn from each other, as well as provide valuable feedback to our company to help inform roadmap.
- Discussion forums capabilities are very strong and very easy for customers to adopt.
- Streamlines our systems for receiving, tracking and rewarding customer for referrals, reviews and being product references.
- Powerful platform for connecting with customers with a personal touch.
- Occasionally the system is bogged down and slow. Support does a good job of communicating and giving updates.
- Certain bugs can only by addressed by Influitive engineers so it can take time to have an issued resolved.
- Streamlined processes for customer references and referrals shortening the sales cycle by 30-90 days
- Positive impact on customer referrals
- Positive impact on overall customer success and retention rates
We preferred Influitive's demand generation capabilities, user interface, customizability and the ease of setting up an online customer community.
Influitive Support
Pros | Cons |
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Quick Resolution Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | Poor followup |
Yes - It really depends on the bug.
Support does a great job of always keeping you up-to-date on your support tickets.