Overall Satisfaction with Influitive
We use Influitive primarily for customers, so that they can network, share best practices and learn both tactically (our products) and strategically (soft skill building, industry news, etc.). However, we also use the platform to drive employee engagement as well (incentives for Best Place to Work surveys, charitable fundraisers, engineering thought talks, etc.)
The level of personalization that Influitive offers is great--challenges can even be brought to 1:1--we've used this degree of personalization for specific big "asks" of customers, and it's worked really well. Given how many different challenges and channels can be created, customers get a wide variety of ways in which they can engage and interact.Influitive helps us identify promoters that might typically slip under the radar. It's enabled us to learn personal data points about specific customers that help us connect to them on a deeper level. Recruitment for high-value activities like joining our research group, doing a case study, or speaking with an analyst is much more streamlined thanks to Influitive.
The level of personalization that Influitive offers is great--challenges can even be brought to 1:1--we've used this degree of personalization for specific big "asks" of customers, and it's worked really well. Given how many different challenges and channels can be created, customers get a wide variety of ways in which they can engage and interact.Influitive helps us identify promoters that might typically slip under the radar. It's enabled us to learn personal data points about specific customers that help us connect to them on a deeper level. Recruitment for high-value activities like joining our research group, doing a case study, or speaking with an analyst is much more streamlined thanks to Influitive.
- Mass personalization of activity challenges, so that customers receive a curated experience.
- Robust reporting features enable us to see what's working, and where there are areas for development and growth.
- Lots of integrations: Salesforce, Marketo, Sendoso, Tangocard, Zapier and more.
- CSMs are extremely knowledgeable and proactive. Special shoutout to Meaghan Shepherd--she's the best!
- More "select all" functions, like "assign badge" to a group of people.
- More targeting at the "notify" stage: there are quite a few activity challenges we'd like to be available to everyone, but only pushed to a subset of customers; and the only workaround now is to clone a challenge and have two sets of targets. It works, but is clunky and clutters up the screen space.
- I'd love to see a crowdsourced challenge bank, where we can share and borrow content from other hubs.
- Significantly higher retention rate for accounts in our community compared to the general customer pool.
- More case studies, references, referrals, webinar speakers, and reviews.
- Identification of power users who might otherwise go unnoticed.
Absolutely, yes. Customers really benefit from the discussion boards, which we offer not only for them to share best practices but also to network. We also tie in specific discussion boards to our regional user groups (we'll host the user group meetings over Zoom, and then put links to the recordings in the discussion boards).
For advocacy, we've used multiple activity challenges to source customers for speaking opportunities, testimonials, reviews, award submissions and more.
For advocacy, we've used multiple activity challenges to source customers for speaking opportunities, testimonials, reviews, award submissions and more.
Vanilla is great for forums, but they don't have the gamification/challenges piece that is so important toward building advocacy.
I've found a similar circumstance with Salesforce communities--good if you're looking primarily for crowdsourced tech support and QA, but nothing "sticky" for really building a thriving community, or the advocacy piece.
I've found a similar circumstance with Salesforce communities--good if you're looking primarily for crowdsourced tech support and QA, but nothing "sticky" for really building a thriving community, or the advocacy piece.
Do you think Influitive delivers good value for the price?
Yes
Are you happy with Influitive's feature set?
Yes
Did Influitive live up to sales and marketing promises?
Yes
Did implementation of Influitive go as expected?
Yes
Would you buy Influitive again?
Yes