Overall Satisfaction with Influitive
Our Influitive hub is called “CommUnity” and it allows us to gamify the customer experience. The intent is to connect customers with other like-minded professionals who are passionate about Human Insight.
- Gamification
- Advocacy
- The back end interface hasn’t had any updates since I started using the platform in 2018.
- Customers often have to purchase integrations to solve issues.
- Support related to integrations can be difficult to nail down a POC.
- Improved customer retention
Our Influtive CommUnity gives our customers the opportunity to ask each other for support on non-technical subjects. It’s a fun way to promote brand loyalty in a subtle way.
inSided doesn’t offer rewards but has a much better end-user interface. I’ve got to demo what the backend looks yet.
Do you think Influitive delivers good value for the price?
No
Are you happy with Influitive's feature set?
No
Did Influitive live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Influitive go as expected?
I wasn't involved with the implementation phase
Would you buy Influitive again?
No