Influitive Goes Above & Beyond!
August 26, 2022

Influitive Goes Above & Beyond!

Alyssa Vorhees (Ahlers) | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Customer Advocacy

Overall Satisfaction with Influitive

Influitive helps us through our Customer Advocacy mission to take care of our customers first. It allows us to build a community with our exclusive clients and have a direct connection with them to have a say in the future of products to meet their needs, all while allowing them to network with one another in a way they would never have before!

Pros

  • Customer service
  • Gamification
  • User interface

Cons

  • Calendarized challenge post visibility
  • Exporting reports directly from the tool (instead of sent via email)
  • Increased customer engagement
I cannot say enough wonderful things about Influitive's support and the team!
It's doing exactly that! Most of all, the offer of being part of Influitive's own community has allowed for networking, idea sharing, and discussions with those in similar industries, whom I would have never met otherwise!

Do you think Influitive delivers good value for the price?

Yes

Are you happy with Influitive's feature set?

Yes

Did Influitive live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Influitive go as expected?

I wasn't involved with the implementation phase

Would you buy Influitive again?

Yes

As someone who was new to customer advocacy, the Influitive tool was extremely intuitive. Most of all, their customer support team is unmatched! I love working with Claire!

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