A Very Useful Tool
May 06, 2022

A Very Useful Tool

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Infor Customer Experience Suite

Infor Customer Experience Suite is a fantastic tool for storing information about businesses, people, opportunities, support requests, and documents, among other things. It's simple for me as a marketer to build groups and segment data for marketing purposes, and then export it to other marketing applications. The system can also be used to keep track of prospects and recent business contacts. You may also attach campaigns/lead sources to opportunities for marketing purposes and measure the total number of leads generated from a single campaign, which is quite useful.

Pros

  • Manage Leads.
  • Keep tracks of prospects
  • Sales History

Cons

  • Sluggish at times
  • A lot of tabs
  • Staff performance management that unifies the mission year after year. Marketing, Sales, and Customer Service transitions.
  • The web-based contact management feature is simple to use and comprehend.

Do you think Infor Customer Experience Suite delivers good value for the price?

Yes

Are you happy with Infor Customer Experience Suite's feature set?

Yes

Did Infor Customer Experience Suite live up to sales and marketing promises?

Yes

Did implementation of Infor Customer Experience Suite go as expected?

I wasn't involved with the implementation phase

Would you buy Infor Customer Experience Suite again?

Yes

It's a straightforward design that works well with both sales and purchase platforms. I like that you can track shipments and look at a timeline of when orders were received and billed. Also it is great for managing contacts

Infor Customer Experience Suite Feature Ratings

Customer experience management
9.7
Multi-channel customer feedback collection
10
Product usage analytics
9
Customer experience dashboard
10
Customer journey mapping
10
Churn risk scoring
10
AI-powered recommendations
9
Website A/B testing
10

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