Great product, fantastic support and service.
Updated March 23, 2022

Great product, fantastic support and service.

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Infosec IQ

We currently use INFOSEC IQ for staff training requirements and will be adding student support at some point soon. We have found our click rate has steadily gone down since using INFOSEC IQ.
We are also finding a higher percentage of staff reporting emails to us since starting this program (both real and simulated phishing emails).
  • There is a wide array of video styles to fit all kinds of training needs.
  • INFOSEC IQ are very good at working with us to get the most of their product within our needs.
  • Customizing or creating our own phishing templates is easy to do.
  • Support is top notch!
  • We can use the content off line with our SCORM for yearly training requirements
  • We have internal issues with certain wording (Training, Courses, and such). There are some landing pages where we cannot customize and change those words. We have found work arounds.
  • Our phish rate has dropped drastically since using INFOSEC IQ.
  • The rate of staff reporting not only our simulated phishing emails, but real phishing or suspicious emails is increasing as well.
  • We are getting more conversation happening around cyber security.
Whenever I have a question or an issue, I send a support request through my company portal login, and support usually gets back to me within a very quick timeline. Amazing support!

Do you think Infosec IQ delivers good value for the price?

Yes

Are you happy with Infosec IQ's feature set?

Yes

Did Infosec IQ live up to sales and marketing promises?

Yes

Did implementation of Infosec IQ go as expected?

Yes

Would you buy Infosec IQ again?

Yes

There are a few customizations we would like to be able to do to some of the landing pages for our staff. We require specific wording around the concept of "training" so as to avoid issues with staff looking for time off to complete "training" and "courses"
We would have used services to originally configure our setup and that went very smoothly.
We are currently in our second 3-year subscription and the process, cost, and service are great.
We use some of the videos from INFOSEC IQ for our staff's yearly training requirements. We also use videos on a monthly basis with our security SharePoint page for monthly news and updates. Currently, we utilize one of INFOSEC IQ's yearly plans to send out a monthly bulletin email and then do monthly phishing campaigns based on the topic of the month.

Infosec IQ Feature Ratings

Training Content Library
8
Multilingual Training Content
Not Rated
Training Gamification
8
Industry-Specific Security Training
8
Individualized Security Training Plans
8
Phishing Simulations
9
Security Reporting
Not Rated
Integration with Security Tech Stack
Not Rated
Not Rated
Role-based user permissions
Not Rated
Single sign-on capability
Not Rated

Using Infosec IQ

3600 - We currently have over 3,600 staff to who we send simulated phishing emails to as well as we utilize material from Infosec IQ to share information with our staff.
1 - At the moment, just one staff member creates and monitors various campaigns.
  • Simulated phishing
  • On going security awareness
  • Yearly security training requirement in security awareness
  • We have used some content on our own Sharepoint (behind a login) page.
  • The SCORM service is good for our yearly staff training needs.
  • We are still working on implementing the reporting from staff to Infosec (we had two email systems to support in the past and did not want to do that at the time).
  • We are looking to involve teachers and their class of students to enhance awareness with our students.
We just renewed for another 3 years
Microsoft Sentinel (formerly Azure Sentinel), Microsoft Defender for Cloud Apps (formerly Microsoft Cloud App Security), Microsoft Azure Active Directory

Evaluating Infosec IQ and Competitors

  • Price
  • Product Features
  • Product Usability
Being an education organization cost is an important factor when we evaluate products. Infosec IQ met our needs at a cost we could handle.
We evaluated 4 different vendors when we first looked at this service 4 years ago. I still stand by the decision we made to go with Infosec IQ.
It has been a while since I evaluated the other products that I cannot recall all of the other ones (one was Knowb4). I do know for the most part all of them pretty much did the same overall thing, while some had features others did not. In the end, the price, support and satisfaction of the product demo made INFOSEC IQ our choice.

Infosec IQ Implementation

Support before, during, and after was and is fantastic!
  • From what I can remember, our main issues have always been internal. Needing to get permission to run campaigns from various unions and employee groups. The setup of Infosec IQ itself went very well.

Infosec IQ Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
I do not recall doing that so I do not think we did.
When I was first testing the report email feature with both Google and O365, they were amazing in helping me get things figured out.

Using Infosec IQ

ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Setting up the various campaigns are a snap
  • Creating or modifying email templates are fairly easy to do
  • Downloading various supporting posters and material
  • Customizing staff landing pages could use a bit more flexibility