Item: Infosec IQ
Rating: 9
Author: Marie Rios

Use Cases and Deployment Scope

Infosec IQ is primarily used as a training tool for IT security within the organization.

Pros and Cons

Trains users on how to identify threats
Teaches an employee on what to do when faced with malware
Simplified information on cybersecurity so users can better understand the threat
So many topics to choose from the content library
Training lessons are customizable to fit users

The individualized grading system that we can send out to users at the end of the year through their emails so that they can monitor their progress and to encourage them more to improve on their skills
Individualized analysis of a user's performance on a monthly or annual basis so that they can see their weak points
Graduated learning modules to keep them interested and motivated (ex. they start as basic learners at the beginning then level up to more advanced skills, then finish as an expert at the end of the year)

Return on Investment

Learners are more aware now of cybersecurity threats and are able to identify them
They know what to do when faced with attacks
ROI

Support is quick to respond and always available. They are courteous, very patient, and highly knowledgable in their field. Follow-up emails from account managers are done monthly to monitor performance and program success.

Key Insights

Do you think Infosec IQ delivers good value for the price?

Yes

Are you happy with Infosec IQ's feature set?

Yes

Did Infosec IQ live up to sales and marketing promises?

Yes

Did implementation of Infosec IQ go as expected?

Yes

Would you buy Infosec IQ again?

Yes

Usability

As the administrator, the software is very easy to use. Help topics are provided within the software if you get stuck. Setting up a ticket is easy and response is quick from tech support.

Contract Terms and Pricing Model

Pricing per user is reasonable for an annual contract. Not a bad investment considering that phishing emails and other threats are popping up daily in our users email accounts. Imagine if they did not know how to identify threats and how to be more careful in clicking links, it would have a been a far more expensive endeavor to recover from a network attack.

Likelihood to Recommend

Infosec IQ is best suited when used for the IT orientation of new hires as it defines how to keep the network safe while working in an office environment. It explains the company's IT policy in a simplified way. However, we do monthly training so some users who have worked in our company for a longer time comment that they are learning the same topics repetitively.

100% ROI in Infosec IQ

Overall Satisfaction with Infosec IQ