Item: Infrascale
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

We utilize an Infrascale Platform device at our main location for VMWare server backups - as well as a cloud-managed device for off-site backup replication. Infrascale Platform makes it VERY easy to take backups at the VMWare level so that you don't have to deal with backing up within a Windows-Based environment.

Pros and Cons

Backing Up At The Virtualization-Level of a server environment
Email notifications built-in, allowing you to know when backups have failed - or if there's a firmware update available for the box
Backup Replication to off-site hosted appliance
Customer service is ALWAYS immediately responsive. Never have to wait more than an hour to hear back once a ticket is submitted

Honestly, none come to mind. We've been very happy with their service and support provided.

Most Important Features

On-site and remote device storage
Managed equipment
Ease of backup restoration to original hardware or to a different location
Email notifications for several different types of events
Support available 24/7 - with fast response times

Return on Investment

It has freed up an incredible amount of my time - as far as managing our backups goes.
Email notifications bring important notifications to my attention immediately
Infrascale Platform is always providing updates to its software - which can be installed when it's convenient for me.

Alternatives Considered

EaseUS Todo Backup and Symantec Ghost Solution Suite

Infrascale Platform is the most modern backup service/device we've utilized. EaseUs and Ghost were just software that would run within a Windows environment (at the time) and backup to a device that we kept on-site. EaseUs would fail quite often with Incremental backups - so I would spend a lot of time re-running full backups to ensure we didn't experience data loss in the event of a crash. Ghost was used when I was first hired at this district - so I didn't have much hands-on experience with it. But I know it was a bundled offering with Anti-Virus back when we utilized it ('07-'09ish).

Key Insights

Do you think Infrascale delivers good value for the price?

Yes

Are you happy with Infrascale's feature set?

Yes

Did Infrascale live up to sales and marketing promises?

Yes

Did implementation of Infrascale go as expected?

Yes

Would you buy Infrascale again?

Yes

Other Software Used

Wasp Inventory, GoGuardian Admin, Acronis Advanced Backup

Likelihood to Recommend

The Infrascale Platform solution we have in place is certainly not cheap - I believe we are paying about $2800/month for it, though it is quite robust. We have 18TB of on-site storage available, with the same available in a secondary - remote - device for replication. They do have a wide range of products available to any size business though, so I'm sure they have cheaper offerings as well. The on-site appliance is fantastic - in that in houses your backups, but can also be utilized as an emergency piece of hardware to spin up a backup and run it in the event of your primary hardware failing. You can also traverse full backups to grab single, contained, files if you so choose. We love that feature as we must perform file recovery monthly for audit purposes.

Infrascale Platform - The All In One Backup Solution That Makes Your Life Easier!

Overall Satisfaction with Infrascale Platform